Humbly Yours

[Steve Chryssos]

Lateral-g and other message boards are like car clubs. One byproduct of the virtual car club is that, sometimes we--or at least I--don't treat outsiders properly. That happened yesterday when I called CK Performance a "scumbag" I don't know them and I don't have the whole story, so I should not have judged them. So first and foremost:

I apologize to Chris and CK Performance for loud-talkin' them yesterday. That shouldn't have happened. As a manufacturer, I would hate for anyone to use the term scumbag in relation to me, my company or my business practices. I do backflips to Chris assures me that the paperwork exists to prove that the shipper signed for three boxes. In hindsight, it is entirely reasonable to see how a shipping company is more likely to be at fault than a fellow hot rodder with a business. This is especially true when the shipment has taken such a long journey. I regularly ship to Denmark and the Netherlands, so I know how involved and risky the process can be.

As for the situation, the standard mail order business practice is tricky since there is a 3rd party involved: the shipping company. More often than not, it is the sender that gets screwed. The policy and procedure is fairly clear. I've been in mail order for close to 20 years, so I know how it goes:

The sender is entirely responsible and liable for any shipping issues up to the point where the shipment is signed for by the recipient. So if no packages ever showed up or were signed for, CK would be liable. After the package/shipment is received, any discrepancies become a damage/loss claim to be handled between the shipper and the owner of the shipment. That is reasonable since the recipient has been in contact with the shipment/package. Just as Deuce is not sure if CK shippe d3 boxes or one, CK is not sure if Deuce received 3 boxes or one. Like it or not, once the shipment is received, the ball is in Deuce's court.

At this point the recipient, duece_454 should get copies of the paperwork from CK indicating that the shipping company is in receipt of three boxes. Then put in a claim for loss.

Again, I apologize to CK and extend an offer to help Deuce in anyway possible since I am located in NYC. If I can facilitate this difficult process in any way, do not hesitate to call or email me.
/Steevo

[Derek69SS]

I apologize too, for jumping to conclusions... having almost been scammed by a real scumbag has made me a skeptic of just about anyone.

[fatlife]

[Streetking]

SW

[christoforos kokkonis]

Mr steve,not many people would publicly apologize even if they KNEW they were wrong.i appreciate you extending the courtesy to me that i have always given others.We are working on a resolution with the shipper to help this customer recover his parts,even if we are not responsible.Its very unfortunate that our company had to be introduced into this forum in such a manner.If anything was taught to me out of this it is that there are still people with an active conscious in this world.And no ,I didnt call up and threaten him with the GREEK MAFIA. SINCERELY,CRISTOFOROS KOKKONIS @CKPERFORMANCE.COM

[Speedster]

That is why this forum is so great. Everyone can set their egos aside and do what is best for both the industry and themselves. You will both come out ahead...