problems with getting parts from driverz inc. - Lateral-g Forums

Southrod · #1 03-14-2011, 05:17 PM

Anyone else having trouble getting parts they have paid for out of Driverz inc.
All I get is one excuse after the other.

rogue · #2 03-14-2011, 05:35 PM

Quote:

Originally Posted by Southrod

Anyone else having trouble getting parts they have paid for out of Driverz inc.
All I get is one excuse after the other.

lack of response on phone calls and sales emails on my end. ended up going with diff vendor

**Flash68** · #3 03-14-2011, 05:41 PM

I've always had prompt communication and delivery from Driverz. Bought 4 sets of tires over past couple of years.

awr68 · #4 03-14-2011, 07:35 PM

Is Jon in the office? Perhaps his wife is in the hospital? They may need a little extra understanding at this difficult time.

ccracin · #5 03-14-2011, 08:21 PM

I emailed him 2 times today and got a response within 5 minutes each time. Shrug.

spacepirate · #6 03-14-2011, 08:51 PM

Yeah I've gotten pretty swift help from them in my purchases. Justin and Jon have helped me in both cases.

HRBS · #7 03-15-2011, 10:04 AM

I never contribute to these "vendor rant" threads but have to chime in here.
Vendor Rants IMO are justified ONLY after you've exhausted all your resources to resolve a "non responsive" issue. You state that all you get is "excuse after excuse". Well that means you've at least heard from the vendor in question.
In this economy, many companies dont have an over abundance of parts stocked in a warehouse waiting for "your" call. They (we) are simply Middle Men for Manufacturers to distribute merchandise. The term "excuse" IMO is a lazy way to say that you didnt get the response you wanted. Perhaps the parts you ordered are not readily available or even produced yet. The BIG companies are also feeling the pinch and not producing as fast as they may once have. Down the food chain it falls on the hands of GOOD people like Jon (Driverz) to have to keep relaying or to use your term make "excuses" as to why parts are not shipped yet.
I know Jon is a great guy and just the fact that you say hes been in contact with you proves that he is trying his best. Small companys like Jon have done great things for our Industry / hobby.
Be patient, give him the benifit of doubt and see if he can clarify exactly why you havent recieved your parts.

Bryce · #8 03-15-2011, 10:24 AM

Jon,

Has helped me out a lot over the last year or so. Many tires have come from him and even some other "hard for me" to get parts. I know Jon and Justin are always willing to go out of their way to help there customers out!

BBC69Camaro · #9 03-15-2011, 10:41 AM

I bought my Rushforth's and tires from John. He was always quick to respond or return phone calls. Sometimes there was a delay beyond his control but he was always clear and up front about any delays and was very willing to go the extra mile to make sure I was happy.

I agree with HRBS vendor rant threads really should be reserved when you have exhausted all other possible means. I'd try what HRBS suggested and try giving John another call and see if you can get a clarification on what the delay is. I'm sure he will do whatever he can to help ya.

Southrod · #10 03-15-2011, 01:46 PM

Quote:

Originally Posted by HRBS

I never contribute to these "vendor rant" threads but have to chime in here.
Vendor Rants IMO are justified ONLY after you've exhausted all your resources to resolve a "non responsive" issue. You state that all you get is "excuse after excuse". Well that means you've at least heard from the vendor in question.
In this economy, many companies dont have an over abundance of parts stocked in a warehouse waiting for "your" call. They (we) are simply Middle Men for Manufacturers to distribute merchandise. The term "excuse" IMO is a lazy way to say that you didnt get the response you wanted. Perhaps the parts you ordered are not readily available or even produced yet. The BIG companies are also feeling the pinch and not producing as fast as they may once have. Down the food chain it falls on the hands of GOOD people like Jon (Driverz) to have to keep relaying or to use your term make "excuses" as to why parts are not shipped yet.
I know Jon is a great guy and just the fact that you say hes been in contact with you proves that he is trying his best. Small companys like Jon have done great things for our Industry / hobby.
Be patient, give him the benifit of doubt and see if he can clarify exactly why you havent recieved your parts.

Email everyday, Parts were ordered and paid for October last year.?
The parts were in stock with the Suppliers.