Ring Brothers Hood Hinges question

[ccracin]

Originally Posted by Ringbrothers

I also told you that we have a one year warranty policy and if you could provide me with the original invoice I would be happy to replace the gas struts for you at no charge. If it has been over a year then you would need to purchase the struts. Gas struts are not an exact science. Everyone's hood is different.
I'd be happy to except the invoice from Prodigy... if it has been within the 12 month timeframe.

If you have any further questions please email me at [email protected]

Nothing wrong with that

[505camaro69]

Originally Posted by Ringbrothers

I also told you that we have a one year warranty policy and if you could provide me with the original invoice I would be happy to replace the gas struts for you at no charge. If it has been over a year then you would need to purchase the struts. Gas struts are not an exact science. Everyone's hood is different.
I'd be happy to except the invoice from Prodigy... if it has been within the 12 month timeframe.

If you have any further questions please email me at [email protected]

I'm so glad that this is being taken care of. Tammy is going to exchange the 260# struts for the 325# struts. I have sent her a copy of the invoice.

These are beautiful hinges that look even better in person than in pictures. It sounds like with the correct struts, these will work great.

Thanks to Tammy. Also, thanks for everyones input.

[garickman]

Originally Posted by 505camaro69

I'm so glad that this is being taken care of. Tammy is going to exchange the 260# struts for the 325# struts. I have sent her a copy of the invoice.

These are beautiful hinges that look even better in person than in pictures. It sounds like with the correct struts, these will work great.

Thanks to Tammy. Also, thanks for everyones input.

Figured it would work out, Ring Brothers is an outstanding organization. First class in parts, builds and customer service.

[skatinjay27]

Originally Posted by 505camaro69

I'm so glad that this is being taken care of. Tammy is going to exchange the 260# struts for the 325# struts. I have sent her a copy of the invoice.

These are beautiful hinges that look even better in person than in pictures. It sounds like with the correct struts, these will work great.

Thanks to Tammy. Also, thanks for everyones input.

im lost as to what was the point of starting this post...
if before you started this post you called ring and they told you to get them the invoice and they would make it right then why even post if at all untill after you did that??

not trying to be a "TODD" but it seems you jumped the gun... now ring might have lost bob as a customer.lol

[Vince@Meanstreets]

Originally Posted by skatinjay27

im lost as to what was the point of starting this post...
if before you started this post you called ring and they told you to get them the invoice and they would make it right then why even post if at all untill after you did that??

not trying to be a "TODD" but it seems you jumped the gun... now ring might have lost bob as a customer.lol

Thats why these forums are great.

He stated that he contacted the mfg first, he didn't get the response he was expecting. Asked here if it was common for them to fail or if there was an option. Got feedback and advice, whether bad or good. Was contacted by the mfg and it was cleared up.

Not sure if RingBros asked for the invoice on the first call but its a lesson for everyone. No tickie no service. Have your paperwork ready.

I don't think Bob would leave after all of this. I think he would be more careful about holding on to reciepts.

[ironworks]

Originally Posted by skatinjay27

im lost as to what was the point of starting this post...
if before you started this post you called ring and they told you to get them the invoice and they would make it right then why even post if at all untill after you did that??

not trying to be a "TODD" but it seems you jumped the gun... now ring might have lost bob as a customer.lol

But then we would miss the drama.

[elitecustombody]

LOL.

I think I need to give RB a call and order some hinges for this boat I've been working on.

[camcojb]

thanks Staci!

[96z28ss]

Glad things worked out for you. I've had my ring hinges since they first came out. They still work and I hope they work after paint. Rodger just had to plant that seed in my head now.
I have a few of their other products, and they are nice items.

[Stuart Adams]

Originally Posted by Ringbrothers

I also told you that we have a one year warranty policy and if you could provide me with the original invoice I would be happy to replace the gas struts for you at no charge. If it has been over a year then you would need to purchase the struts. Gas struts are not an exact science. Everyone's hood is different.
I'd be happy to except the invoice from Prodigy... if it has been within the 12 month timeframe.

If you have any further questions please email me at [email protected]

Dude when Staci called and told you this, it should have ended immediately with you posting their response. First of all they are taking care of this without inspecting them for your or the installer abuse. Kudos to the Rings.

$600 hinges and you making an issue about 67 is like buying a ferrari and asking the price of an oil change.