What's Up With Fikse? - Lateral-g Forums

ItDoRun · #1 10-13-2009, 06:25 PM

I know there are several dealers on this site, so I wanted to post this to see if anyone had any first hand knowledge of what is going on with Fikse right now. I ordered my wheels 8 weeks ago today. For the last 4 weeks, no one at their facility will return phone calls or emails. I had originally been dealing with Will Anthis on wheel fitment before actually purchasing my wheels through one of the Fikse dealers. Will's name is not even on the phone directory anymore.

Three weeks into the order (which we were told 4-5 weeks for delivery), I called Will to get an estimated ship date so that I could get my builder lined up to mock the wheels and tires and measure for the rear end. Will told me that it was "too soon" to give an estimated ship date. I said "No problem". He told me to call the following week and that's the last I've heard from him or anyone at Fikse.

It's not the 8 weeks that's starting to get to me. It's the fact that they won't return messages or emails. Several people are telling me to hang in there, but I'm really starting to feel uncomfortable and frustrated about this. I even checked on a plane ticket from Louisiana to Washington last night!!!

I could go on and on venting here, but I'll just leave it at what I wrote above. If there's any Fikse dealers out there who could shed some light on this, please do. I really just want to know if I've been taken to the cleaners here if they're truly out of business.

Thanks

Speedster · #2 10-13-2009, 06:42 PM

It took 13 weeks for one of the orders I had placed with Budnik before, so Fiske is not completely out there...

**camcojb** · #3 10-13-2009, 07:01 PM

I think you should be dealing with the dealer that you ordered them through. That's what they get paid for, and they should be able to contact Fikse for you . They are still in business.

Jody

Vegas69 · #4 10-13-2009, 07:04 PM

Agreed....8 weeks isn't that out of line for a custom set of wheels. Call your dealer and have them update you. While I don't think it's great business practice to ignore a customer that is buying your product directly or indirectly, that seems to be what's happening.

**awr68** · #5 10-13-2009, 07:41 PM

The problem is that his dealer is being ignored as well....

Steve68 · #6 10-13-2009, 08:04 PM

It took me almost 5 months......... seriously!

elitecustombody · #7 10-13-2009, 08:15 PM

I'd look into CCW or HRE wheels, last time I got a set from HRE was less than a month on custom 20x13,20x11 540R's.

5 months is rediculous, it takes couple of months to get custom built Work,Volk or Veilside,wheels from Japan

camaro2nv · #8 10-13-2009, 08:24 PM

It just depends on the company. My last set was five weeks. But Ive had other brands take three months. When its spring I can understand the wait. But with it being fall and with the economy I couldnt tell ya. Good luck.

ItDoRun · #9 10-13-2009, 09:04 PM

Quote:

Originally Posted by awr68

The problem is that his dealer is being ignored as well....

Yep. That's the main problem.

GregWeld · #10 10-13-2009, 09:18 PM

I'm not saying this is the problem -- but just adding some "business" issues that I've run into in my life...

When I was the Brown Jordan Rep -- first guy I cut off was a big dealer - that was ALWAYS on "Credit hold"... he'd blame BJ for the long shipping times - and tell his customer what morons we were.... Once I got confirmation that this was happening - he wasn't on credit hold any more - he just wasn't a dealer! End of story right there...

So if the dealer is having 'a problem' - and he put the order into the factory - the factory might not 'see you' as being a customer and can't figure out why you're calling them. NOW -- I'd call you back and see what's up -- but that's me.