Lateral-g Forums - Ring Brothers Hood Hinges question

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Id say the struts went bad. Happens more than you think.

Not sure why you don't go back to Frank?

If they were installed last summer and worked fine until now then they went bad and you need new ones. Fork over the 67$

Quote:

Originally Posted by 505camaro69 (Post 414405)

Quote:

Originally Posted by GregWeld (Post 414469)

It's a hot rod ---- and if you can afford $600 hood hinges -- you can afford a lousy $67.50

You bought 'em from Frank. Did he install 'em? Did you spec the 260# strut? Why should the seller be responsible for someone else's mistake?

If Ring has 2 different available struts for Steel hoods. They have a stronger strut for 10% of the heavier steel hoods. Then they should trade them out to a customer. If the strut is bad or defective then Ring should take them back. They should last during the build stage. There not 10 years old. Its called good customer service.

Greg,
Kugel didn't tell you, "you are in the 10% that breaks rear ends, so pay up". Good customer service, they hopefully fixed the issue. You have the money to buy a new one or to replace it with something else, but you shouldn't have to.

There are fewer and fewer companies that offer good customer service. Very few companies understand how important it is, especially with the Internet these days.

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Originally Posted by 96z28ss (Post 414767)

There are fewer and fewer companies that offer good customer service. Very few companies understand how important it is, especially with the Internet these days.

Agreed. And most do not know nor will ever know just how many orders they are leaving on the table by not paying better attention to this.

Call Frank, he'll take care of it for you.

I think that was my point --- that he didn't buy them from Ring Brothers. For all they know he bought them used off FleaBay... He should be dealing with whom he bought them from.

Quote:

Originally Posted by 96z28ss (Post 414767)

The hinges might have worked perfect when the hood had no body work. You would be surprised how heavy a hood can get with a body work and paint applied. What worked in mock up might not work once assembled. I have seen it happen many times.

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Originally Posted by John510 (Post 414713)

Why not go back to the mfg. instead or a re-seller. To me that's a mfg problem, not a reseller.

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Originally Posted by jy211 (Post 414803)

Why not go back to the mfg. instead or a re-seller. To me that's a mfg problem, not a reseller.

He did not buy from the manufacturer. He bought from the reseller. That is the first contact. If the reseller does not provide the type of service needed, then the mfg. is next in line. At that point you have 2 issues to discuss with the mfg. 1. You need help with the parts. 2. why are they using a dealer that is not servicing the customer properly? This is not to point fingers at anyone. To me this is how it should work.

Quote:

Originally Posted by 505camaro69 (Post 414405)

That was what I was expecting.

I did call Ring Bros and they told me that the 260# struts work on greater than 90% of first gen cowl induction steel hoods (not 100%) and that I could purchase the 325# struts for $67.50.

Am I expecting too much? At over $600 I thought that I wouldn't have to worry about them working at least as well as the stock hinges.

I still have a lot of other parts needed that I could put that $67.50 towards.

I also told you that we have a one year warranty policy and if you could provide me with the original invoice I would be happy to replace the gas struts for you at no charge. If it has been over a year then you would need to purchase the struts. Gas struts are not an exact science. Everyone's hood is different.
I'd be happy to except the invoice from Prodigy... if it has been within the 12 month timeframe.

If you have any further questions please email me at [email protected]