Why do some Vendors ignore small orders??

[72Z/28]

Hello guys

I am not sure if anyone here has experienced this issue with some of the Vendors in the Forum, but I am sharing my experience with two Vendors here who have ignored or in other words did not proceed with the order.

Some Vendors do not list every item in their online store and claim they can supply whatever the client wants, and this could happen through paypal invoice or a call to the Vendor to place the order.

I do admit that the items I wanted to order did not cost much or lets say did not exceed $100.

Why do some Vendors ask to email them the list parts needed in order to issue a paypal invoice. Later on when they find out that the total price of the items are not much or less than $100 or whatever reason it might be, they ignore the request and never hear back from them.

[Streetking]

I understand your frustration, I still like the "old school" way of picking up the phone and actually taking to someone to place a order...

[72Z/28]

I used to call and place orders but the issue is when it comes to ordering parts from different suppliers and making calls from overseas. So i found it easier to place online orders, but it seems like going the old fashion way is still advisable

[ironworks]

That less then 100 part might actually be the most important part there is to completing your car on time. I had a customer that needed a -16 90 degree fitting that day or he would not be able to race that weekend. So we called everyone that might have one for him and on the last call found a brand new one on the shelf of and old sprint car race shop. He made the race and went all the way to the finals.

I think people ignore these parts because you probably ordered a part they don't stock. So they are looking at the shipping charge that they will get for just one part and the margin is so small on that part they think they have bigger fish to fry. What they don't realize is that if you show your effort in the small things you will be rewarded in the big things. Our website is growing and growing with new parts, but I try not to carry parts that will be come a nightmare to get. Last year I was working with a wiring harness company that wanted to build custom EFI harness's for me with bulk head connectors at a really reasonable price. Well It take forever to get a call back from him. And even longer to get the price. I won't sell a product that I'm going to have to make excuses for the supplier on a regular basis.

Sorry soap box rant over. It's amazing how difficult some people make it for people to spend money with their business. It should be easy and fun to take peoples money in a business transaction. HAHA

[camcojb]

The biggest advantage to using email is you now have a permanent record of the transaction; with a phone call you do not. As far as not responding that's a common problem in pretty much all industries, and the ones who do it the least usually are more successful. There is no excuse for it; sometimes things "happen" but for others it's pretty common.

[RussMurco]

I've not experienced many of the problems with vendors I keep hearing about on this and other automotive forums, but then again, it's been 10 years since I was ordering part after part for a project. You guys have me a little concerned about starting on the Firebird!

[72Z/28]

I really appreciate your time guys in reading my thread and Sharing your experience with.

I am not trying to make a big deal out it but sending a reply justifying the reason for not processing the order is much better than ignoring and making the client to wait for days or weeks

Luckily there are so many vendors who supply the same parts and I am luck to have a first gen camaro for which lots of parts can be found and purchased.

[Todd in vancouver]

Although I understand that this is a duplication of the job but when I order anything or for that matter have any dealings with someone on the phone I blast a quick email to them after, starting with " As discussed on the phone today" and I can not tell you how many times that email has saved my butt. I do a lot of dealings with different people in business for a living and communication clarity will always be the bigest hurdle.

[hellrace]

I'we also a experience I would like to share but it's something that is currently happening.
I ordered parts for a total of 22725 $ from a vendor in Florida that was recommended from a friends friend here in Norway. I will not name the business yet, but this is what has h append.
I wanted a lsa crate engine with a lot of extra parts to get this in my 70 camaro that I'm currently building. The vendor told me he needed 2 weeks to get my parts and to get these ready so they would be shipped to Norway, well it's now gone 4 1/2 weeks :bang: :bang: :bang: and he is not answering my email's and not answering my phone calls so I really concerned for what is wrong.
I don't now how the customer support is usually in the USA but in Norway we inform the customer when things are not as they were as we did agree on.

By the way this is not I small order, not in Norway

[realcoray]

I ordered parts for a total of 22725 $ from a vendor in Florida that was recommended from a friends friend here in Norway. I will not name the business yet, but this is what has h append.

The vendor told me he needed 2 weeks to get my parts and to get these ready so they would be shipped to Norway, well it's now gone 4 1/2 weeks :bang: :bang: :bang: and he is not answering my email's and not answering my phone calls so I really concerned for what is wrong.


Everyone knows who you are talking about, and this is a situation where it pays to do research in advance and not trust a friend or a friends friend, as people can and do shift from being great to being essentially thieves, so one person may have had a great experience two years ago, and you may get robbed.

[RussMurco]

I ordered parts for a total of $22,725 from a vendor in Florida....

By the way this is not I small order, not in Norway

That's not a small order anywhere, for anyone! I hope it ends well for you!

[camcojb]

I'we also a experience I would like to share but it's something that is currently happening.
I ordered parts for a total of 22725 $ from a vendor in Florida that was recommended from a friends friend here in Norway. I will not name the business yet, but this is what has h append.
I wanted a lsa crate engine with a lot of extra parts to get this in my 70 camaro that I'm currently building. The vendor told me he needed 2 weeks to get my parts and to get these ready so they would be shipped to Norway, well it's now gone 4 1/2 weeks :bang: :bang: :bang: and he is not answering my email's and not answering my phone calls so I really concerned for what is wrong.
I don't now how the customer support is usually in the USA but in Norway we inform the customer when things are not as they were as we did agree on.

By the way this is not I small order, not in Norway

Everyone knows who you are talking about, and this is a situation where it pays to do research in advance and not trust a friend or a friends friend, as people can and do shift from being great to being essentially thieves, so one person may have had a great experience two years ago, and you may get robbed.
yep, it's no secret. Google would have helped you out a ton. I'm very sorry you got taken, I'm amazed someone hasn't taken it real up close and personal with him yet. At this point you need to start legal action, because you're one of very many he's taken money from with nothing in return. Do not wait.

[214Chevy]

yep, it's no secret..... I'm amazed someone hasn't taken it real up close and personal with him yet.





Dang, I can't believe, "un-named" vendor is still getting over on people. Like they say, "once a crook, always a crook." I believe the guys loyal to him over on PT.com finally got tired of him too. :warning: :warning:

[camcojb]

Dang, I can't believe, "un-named" vendor is still getting over on people. Like they say, "once a crook, always a crook." I believe the guys loyal to him over on PT.com finally got tired of him too. :warning: :warning:
You could see it happening years ago. When everyone has the exact same story of taking the money up front and not ordering the parts it cannot be ignored. Oh, he always had a reason and he was a likeable guy, so many defended what was happening.

It's too bad, because he really had something, and then he just threw it away.....

[rjsjea]

I ordered parts for a total of 22725 $....................
........he is not answering my email's and not answering my phone calls so I really concerned for what is wrong.

Pardon the narrowing down of your post .........but this right here is why I'd be calling my Credit Card company right now!!!

[Vegas69]

Yep, call your credit card company yesterday.

[72Z/28]

Dang, I can't believe, "un-named" vendor is still getting over on people. Like they say, "once a crook, always a crook." I believe the guys loyal to him over on PT.com finally got tired of him too. :warning: :warning:

I was almost going to order my wheels from him 2 years ago, but luckily I amde up my mind and decided to get them from another vendor here

[DOOM]

Jody I think its going to be a matter of time before this happens! I was a big defender of this person but can't believe this is still going on WOW!! One question is. Why do the credit card companies keep dealing with this person/company??? This has been going on for quite some time now...

[Tony_SS]

How are they not in jail for fraud??

[hellrace]

Not trying to hijack this tread with my problems but before I got in contact I google the store, the owner and I haven't found anything so that's why I decided to go ahead and ordered from him, hopefully he will come true and get the parts this week but he has still not gotten in touch with me.
I talked to the bank I use and they can claim the money back they told me, I'm still hoping for a happy ending.
But I'd have to say I'm very frustrated because of all this, it shouldn't happen, if this proves to be a scam I will use a lot of my spear time to get this out to all of the forum I'm @ Ls1tech, pro-touring, lateral-g, ctvsowners, naztyz28 and camaroes.net. I guess all this negative feedback wouldn't be good fore the business.

[Matt@BOS]

Not trying to hijack this tread with my problems but before I got in contact I google the store, the owner and I haven't found anything so that's why I decided to go ahead and ordered from him, hopefully he will come true and get the parts this week but he has still not gotten in touch with me.
I talked to the bank I use and they can claim the money back they told me, I'm still hoping for a happy ending.
But I'd have to say I'm very frustrated because of all this, it shouldn't happen, if this proves to be a scam I will use a lot of my spear time to get this out to all of the forum I'm @ Ls1tech, pro-touring, lateral-g, ctvsowners, naztyz28 and camaroes.net. I guess all this negative feedback wouldn't be good fore the business.

In my opinion, just have the bank get your money back. Your time is worth something. You will probably be caught up for months chasing excuses, and you will be afraid to cancel if you've been told the parts are on their way (when they may not be).

[camcojb]

Not trying to hijack this tread with my problems but before I got in contact I google the store, the owner and I haven't found anything so that's why I decided to go ahead and ordered from him, hopefully he will come true and get the parts this week but he has still not gotten in touch with me.
I talked to the bank I use and they can claim the money back they told me, I'm still hoping for a happy ending.
But I'd have to say I'm very frustrated because of all this, it shouldn't happen, if this proves to be a scam I will use a lot of my spear time to get this out to all of the forum I'm @ Ls1tech, pro-touring, lateral-g, ctvsowners, naztyz28 and camaroes.net. I guess all this negative feedback wouldn't be good fore the business.
Maybe we're talking about someone different in Florida. If you Google the guy we think it is you'll definitely find problems, negative BBB reports, and many many people with identical problems to you.

[Black93GT]

I tried a highly touted local vendor for a few body panels and was nothing less than disapointed. Weeks beyond the promised date continued to ask where the parts were... supposedly lost in shipment. After nearly a month later I lost hope and cancled the order. Now I'm sticking with summit since they put it on my doorstep the next day. I'd perfer local but I'll stick with what works.