Vendor's ???

[DOOM]

As I go through all the project threads on this forum I always wonder if you guys are going through the same thing on your builds as I'm going through on mine? My vendors can't deliver!!! My car has been on hold now going on ten weeks because vendors have more excuses than someone going to jail on why they can't get me my parts!! So far every vendor with the exception of one or two, I have purchased something from I have had some kind of issue with! It's always something!! From the smallest thing to the big ticket items its never been a smooth transaction WTF!!!! I sat down last week and was really close to pulling the plug on my car,it really is getting that bad.. I told Troy this build is no longer fun anymore. I'm constantly on the phone/e-mail trying to find out where my parts are, your lucky if you even get a response ! And if you do you just get lied too!! This rant would be like a novel if I told you all the BS I have gone through with these guys its a joke!!I will tell you guys this I never ask for any deals when I order my parts I don't ask for anything for free nothing and I mean nothing on my car has been given to me. To me the word deal is dangerous, I alway tell my wife and customers when you use the word ''DEAL'' you give up everything on your transaction!. Because at the end of the day when things go bad you never want to hear ''Hey what did you expect I gave you a deal!!''...... So am I doing something wrong or do alot of you guys go through the same thing?

[bret]

How to get a great deal on parts...

http://www.lateral-g.net/forums/showthread.php4?t=36940

Seems relevant right now.

[bret]

We do go through this from time to time, from vendors in this industry that supply car building parts, and from some suppliers that we get components from for our products.
Timely delivery and accurate information is one of our main criteria for grading a supplier. Price is further down the list. May times we reject or even dismiss a supplier because they stumble on delivery.

Having said that, EVERY supplier [at least in my experience] will have a delivery problem at some point, even the rock solid most reliable ones.

I think you will see a huge rash of this coming up in the next 6 months. Things are fixin the get busy. We are already deep into building parts ahead in anticipation of a spring season that hasn't been seen in years. I hope we can keep up, I hope we don't run out of anything...and I hope I'm right about being busy :)

[Ketzer]

We practice that in more than just hot rodding, Mario.

Anytime I buy or have something built, I want a fair price (who doesn't?), want you to do what you say you are, when you say you will (a deadline shouldnt be an inside joke).

I try to give my friends business if I can, BUT I let them know up front that frendship doesn't mean sh!t to me if you can't deliver. Don't set a price or deadline that you can't meet. I do not want the buddy deal.


Jeff-

[realcoray]

So am I doing something wrong or do alot of you guys go through the same thing?

I think everyone goes through the same deal. The vast majority of vendors are really completely terrible at customer service.

What really eats at me is when they lie. Don't tell me a part is at powder coating when what I ordered isn't powder coated.

[pro-touring.no]

We at the other side( europe) having hard time... To trust companies in US this days....sending money over is one thing but getting parts to right time is a nother ball game,,,:_paranoid :_paranoid but someone is ok to deal with like DSE:thumbsup: :thumbsup: we have to hope thing Will gett better:_paranoid Will it....

[Lenie]

Mario, the stories we could tell. Be cool to get a group of us together one night sitting around a fire drinking a cold one and getting it off our chest. What a therapy session that would be:lol: I've found out building cars is not for the weak of heart. If at all possible, I no longer farm anything out as I redo it anyway....I'm alittle anal but still...want what I pay for w/no excuses. A Majority of the vendors I have dealt w/have been an eye opening experience...but the one positive is this site, man I love this site:lateral: :cheers:

[GregWeld]

I've never had an issue with any vendor - including Frank... or Jon...


I think it's just you Mario!



:unibrow: :lol: :unibrow: :lol:

[fleetus macmullitz]

I've never had an issue with any vendor - including Frank... or Jon...


I think it's just you Mario!



:unibrow: :lol: :unibrow: :lol:


S.A.R.R.Y 'ya asked, huh Mario?


:woot:

[T_Raven]

I would prefer to buy from vendors to support the guys that support the site, but the experiences I've had weren't that great. One vendor took the ac compressor out of the kit I bought to use on a customer car and I had to wait until a replacement came in before he sent me the kit. That was the compressor that I paid for, not that customer. He had no business putting it on someone else's car and making me wait.

I think the problem is, the shops that build cars and also sell parts here are too busy to do both. They don't have time to answer calls, emails, or PMs but they don't hesitate to post a new thread about a sale.

[dontlifttoshift]

I would prefer to buy from vendors to support the guys that support the site, but the experiences I've had weren't that great. One vendor took the ac compressor out of the kit I bought to use on a customer car and I had to wait until a replacement came in before he sent me the kit. That was the compressor that I paid for, not that customer. He had no business putting it on someone else's car and making me wait.

I think the problem is, the shops that build cars and also sell parts here are too busy to do both. They don't have time to answer calls, emails, or PMs but they don't hesitate to post a new thread about a sale.

He stole your compressor and made you wait?

Not all shops/retailers are sofa king stupid.

......SARRY.....that cracks me up:rofl:

[FETorino]

As I go through all the project threads on this forum I always wonder if you guys are going through the same thing on your builds as I'm going through on mine? My vendors can't deliver!!! My car has been on hold now going on ten weeks because vendors have more excuses than someone going to jail on why they can't get me my parts!! So far every vendor with the exception of one or two, I have purchased something from I have had some kind of issue with! It's always something!! From the smallest thing to the big ticket items its never been a smooth transaction WTF!!!! I sat down last week and was really close to pulling the plug on my car,it really is getting that bad.. I told Troy this build is no longer fun anymore. I'm constantly on the phone/e-mail trying to find out where my parts are, your lucky if you even get a response ! And if you do you just get lied too!! This rant would be like a novel if I told you all the BS I have gone through with these guys its a joke!!I will tell you guys this I never ask for any deals when I order my parts I don't ask for anything for free nothing and I mean nothing on my car has been given to me. To me the word deal is dangerous, I alway tell my wife and customers when you use the word ''DEAL'' you give up everything on your transaction!. Because at the end of the day when things go bad you never want to hear ''Hey what did you expect I gave you a deal!!''...... So am I doing something wrong or do alot of you guys go through the same thing?

I'm sure those guys in your signature line are stoked to be there now.....:willy:

[youthpastor]

I would like to throw our name out the there if anyone needs product.

We only deal with quality products we personally install. We are not the best or highest volume dealer....but we do things straight forward.

Once we receive payment, the order is immediately placed directly to the manufacture and estimate a time of delivery biased upon their recommended time of delivery. If there is a hold up in the manufacturing process (the only reason the part should be delayed) you will be notified. The customer should never have to hunt down their part....or vendor EVER! It's called customer service.

Blake once wrote Quality, Service, Price- Pick any two. He is right. If you want great service from somebody who sells great quality products with REAL technical assistance - give us a shot. I will give you solid advice. If want to save $20 on a set of brakes or control arms after you have beat up every dealer on the site don't bother calling.

Building muscle cars should be fun not a stressful process.:thumbsup: -Chris

Email me [email protected], PM, Call the shop, Message me on Facebook

[Matt@BOS]

I've bought a lot of parts in the last five or so years, and I've learned that the easiest thing, for me, is to purchase from a shop that is a dealer for the manufacturer of the part or parts I want. Generally these shops know what parts, or combination of parts work best on cars. They know what fits, and what doesn't, and if there is a problem with the parts fitting, or breaking due to a manufacturing fault, these shops have a good relationship with the parts manufacturers and that relationship helps get things done in a more timely manner.

[Vegas69]

Building these cars is like dating a hot chick. Some days it's a hell of a ride and others it's just not worth it. They end in a healthy divorce too. :lol:

[LUACE]

These same delays caused me to lose nearly 3 years on my project. I purchased 25k of parts, during the wait my wife got pregnant. I assumed no problem I have 10 month to finish my build, or at least get some solid progress.. I thought wrong. I finally received all my parts after my son was born... My son is now two and I also have a 1 yr old daughter... As for my project, I'll be lucky if I can finish it by the end of 2013. If I would have received my parts as originally promised, I would be enjoying my ride with the family... And attending some events.

[John510]

Thats why I only buy stuff fro Matts Bowties or Summit now.

[realcoray]

Thats why I only buy stuff fro Matts Bowties or Summit now.

This. I actually think it's typically a worse idea to order through a dealer because now you have two sets of people who are probably terrible at customer service involved instead of just the manufacturer (if that's possible).

[DOOM]

I see I'm not alone. It amazed me this year at SEMA some of these guys spend all this money to have a booth put on this big show knowing they can't deliver what there selling!!!!!!! When you see them face to face the BS KEEPS COMING OUT !!!! It blows my mind!!!! I had one vendor tell me the boards are a buiness killer????? Wait, you advertise your product and then you can't deliver and the boards are to blame?????????? Yesterday I spent the morning calling/e-mailing all that have been jacking me around to tell them I have started a credit card dispute I no longer want the parts . And guess what my phone started ringing imagine that . I'm not going to allow this to effect my project anymore . Pulling the plug is not an option I want to see my car done . But what is going to change is the way I'm going to do buiness with these guys thats for sure.. :cheers:

[fleetus macmullitz]

I see I'm not alone. It amazed me this year at SEMA some of these guys spend all this money to have a booth put on this big show knowing they can't deliver what there selling!!!!!!! When you see them face to face the BS KEEPS COMING OUT !!!! It blows my mind!!!! I had one vendor tell me the boards are a buiness killer????? Wait, you advertise your product and then you can't deliver and the boards are to blame?????????? Yesterday I spent the morning calling/e-mailing all that have been jacking me around to tell them I have started a credit card dispute I no longer want the parts . And guess what my phone started ringing imagine that . I'm not going to allow this to effect my project anymore . Pulling the plug is not an option I want to see my car done . But what is going to change is the way I'm going to do buiness with these guys thats for sure.. :cheers:

:thumbsup::thumbsup::thumbsup:

rf98Eom8cCY

[DOOM]

I'm sure those guys in your signature line are stoked to be there now.....:willy:

Thanx for reminding me Rob!!!!:D Just revised it !! I know one or two may not be everyones favorite but none of these guys ever screwed me...

[DOOM]

We do go through this from time to time, from vendors in this industry that supply car building parts, and from some suppliers that we get components from for our products.
Timely delivery and accurate information is one of our main criteria for grading a supplier. Price is further down the list. May times we reject or even dismiss a supplier because they stumble on delivery.

Having said that, EVERY supplier [at least in my experience] will have a delivery problem at some point, even the rock solid most reliable ones.

I think you will see a huge rash of this coming up in the next 6 months. Things are fixin the get busy. We are already deep into building parts ahead in anticipation of a spring season that hasn't been seen in years. I hope we can keep up, I hope we don't run out of anything...and I hope I'm right about being busy :)
Bret if everyone did buisness like you there would be no reason for this rant thats for sure!! :hail:
Mario, the stories we could tell. Be cool to get a group of us together one night sitting around a fire drinking a cold one and getting it off our chest. What a therapy session that would be:lol: I've found out building cars is not for the weak of heart. If at all possible, I no longer farm anything out as I redo it anyway....I'm alittle anal but still...want what I pay for w/no excuses. A Majority of the vendors I have dealt w/have been an eye opening experience...but the one positive is this site, man I love this site:lateral: :cheers:
Lenie you have know idea it would be more than a night thats for sure!!:lol:
I've never had an issue with any vendor - including Frank... or Jon...


I think it's just you Mario!



:unibrow: :lol: :unibrow: :lol:
Greg I'm begining to think that.:D
S.A.R.R.Y 'ya asked, huh Mario?

Only you Skip!!!
:woot:

I would like to throw our name out the there if anyone needs product.

We only deal with quality products we personally install. We are not the best or highest volume dealer....but we do things straight forward.

Once we receive payment, the order is immediately placed directly to the manufacture and estimate a time of delivery biased upon their recommended time of delivery. If there is a hold up in the manufacturing process (the only reason the part should be delayed) you will be notified. The customer should never have to hunt down their part....or vendor EVER! It's called customer service.

Blake once wrote Quality, Service, Price- Pick any two. He is right. If you want great service from somebody who sells great quality products with REAL technical assistance - give us a shot. I will give you solid advice. If want to save $20 on a set of brakes or control arms after you have beat up every dealer on the site don't bother calling.

Building muscle cars should be fun not a stressful process.:thumbsup: -Chris

Email me [email protected], PM, Call the shop, Message me on Facebook

Chris I may take you up on that. Thanx!

[Blake Foster]

I think we all feel it no matter what side of the fence you stand on. Even though we are the manufacturer we don't make everything that comes in your box of parts. I am going through this as i type, i have been waiting 5 days to get a quote back from not 1 but 3 different suppliers......Oh wait 4 I sent one off 2 months ago as well,.... all 3 have not responded, it is a 3 page fastener order all layed out on an Excel sheet with part numbers.
that in turn makes it difficult to finish our build/assemblies and in turn ship them out.
It is not just the automotive industry, I think IMOP companies have skinnied down to the point and most employees dont give a S@#t they are too busy on the forums and facebook or texting................. hang on it's 9:30 and I am on the forums, better get to work before the boss catches me.

[Sieg]

I think you will see a huge rash of this coming up in the next 6 months. Things are fixin the get busy. We are already deep into building parts ahead in anticipation of a spring season that hasn't been seen in years. I hope we can keep up, I hope we don't run out of anything...and I hope I'm right about being busy :)
Well said Bret - One problem I see is not everyone in business has your positive outlook and confidence in the economy. I can understand why especially if one spends vest time watching/reading/listening to the media. It's somewhat of a gamble and many are not gamblers. So whether it's raw materials, fasteners, specialty components, or man-power the trickle-down effect can be broad. Without in-depth advanced planning to anticipate potential weak links and reliable alternates within one's supply chain someone with good intentions can get behind the eight-ball fast.

Delays related to funding or freight in this day and age are not a viable excuse like they used to be.

Keep up the good work and best of luck. :thumbsup:

[DOOM]

I think we all feel it no matter what side of the fence you stand on. Even though we are the manufacturer we don't make everything that comes in your box of parts. I am going through this as i type, i have been waiting 5 days to get a quote back from not 1 but 3 different suppliers......Oh wait 4 I sent one off 2 months ago as well,.... all 3 have not responded, it is a 3 page fastener order all layed out on an Excel sheet with part numbers.
that in turn makes it difficult to finish our build/assemblies and in turn ship them out.
It is not just the automotive industry, I think IMOP companies have skinnied down to the point and most employees dont give a S@#t they are too busy on the forums and facebook or texting................. hang on it's 9:30 and I am on the forums, better get to work before the boss catches me.

Well said Blake. I understand completely just don't BS me thats all I ask. I ordered door handles from Fesler awile back I asked how long? I was told they were unsure at that moment because they had some vendor delays on there end. The person handling my order said they would be back to me by end of buisness that day. Couple hours later I was told six weeks. Okay cool I can move forward on to something else. I wasn't told next day,one week, two weeks, and then get them 2 months later ! After six weeks I had my handles. Thats the way you do buisness!!!!!

[214Chevy]

I've been through it with my car on both builds. Moreso, on the first build which in turn caused the second build. Going thru it right now with my frame builder. He is backed up.:( Not my damn problem. :mad: While the frame itself looks good and the quality of work is fantabulous, it's the progressive work and completion if the frame itself that's killing me. It's taking him too long, but when I ask for a discount at the end, he'll act as if I'm speaking Chinese.

[Black93GT]

I gave a local vendor a try. They were highly recommended and i was severly let down. After a few weeks of "it will be here today" I said forget it. I gave them another try and and was again, with a long delivery time, was less than excited.

Two of my friends tried (after my recomendation to stay away) and were also let down.

As much as I'd like to stay local... I'll just stick to the vendors who consitantly deliver.

[John510]

Mario,
I see you have Frank @ Prodigy listed in your signature. Please tell me thats not who you are waiting on for parts......

[ALLSPEED01]

If you have any issues with a particular part you can go to our web-site www.allspeedcustoms.com and check stock in our online store. We have teamed up with Motorstate and our other preferred vendors and have over 70,000 individual part sku's, the inventory is real time so you will know if the item is in stock and available for immediate shipping. if you don't like to order on line you can call us direct and speak with Matt or myself [Brian] we would be happy to help if we can. We also actually build cars so we may be able to offer advice on a particular part or combination (231) 733-3939

[DOOM]

Mario,
I see you have Frank @ Prodigy listed in your signature. Please tell me thats not who you are waiting on for parts......

No I never had a bad deal with Frank. All the good dealings with my signature guys. Just recently removed a few though.

[JMitch19]

I'm in the same boat. I had three packages sitting on my porch when I got home from work yesterday. All three were from different vendors. Package #1 was missing 1/3 of the order. The company "forgot" to put it in the box before shipping. We'll see how long they take to fill the order. Package #2 was missing a small item, but that is an item needed for assembly. Package #3 was complete, but I was owed a credit by the company from an over charge on a previous invoice. Surprisingly they forgot my credit...

These are just a very small sample of the problems. They just all happened to be delivered just yesterday. As mentioned by others the biggest problem I have is when I know I am being lied to. When I call and ask for a tracking number on an order that is already two weeks late don't just print a shipping label so you can give me a tracking number. It's pretty obvious when I check the tracking number everyday for the next two weeks and all it says is "order processed" that you haven't shipped my package... I'm a big boy. Just tell me when I will realistically have my part. If I can and I'm willing to wait I will do so. If I can't I will find a vendor that can work with my schedule. I understand they are doing so they don't lose a current sale, but do they realize the amount of future sales they are losing? Seems like bad business to me.

[DOOM]

Just to make it clear guys I never got ripped by any vendor on this forum. This is just about how some of these guys do business. Except for the sheet metal everything else on my car has come from the supporting members on this board.

[DOOM]

I'm in the same boat. I had three packages sitting on my porch when I got home from work yesterday. All three were from different vendors. Package #1 was missing 1/3 of the order. The company "forgot" to put it in the box before shipping. We'll see how long they take to fill the order. Package #2 was missing a small item, but that is an item needed for assembly. Package #3 was complete, but I was owed a credit by the company from an over charge on a previous invoice. Surprisingly they forgot my credit...

These are just a very small sample of the problems. They just all happened to be delivered just yesterday. As mentioned by others the biggest problem I have is when I know I am being lied to. When I call and ask for a tracking number on an order that is already two weeks late don't just print a shipping label so you can give me a tracking number. It's pretty obvious when I check the tracking number everyday for the next two weeks and all it says is "order processed" that you haven't shipped my package... I'm a big boy. Just tell me when I will


realistically have my part. If I can and I'm willing to wait I will do so. If I can't I



will find a vendor that can work with my schedule. I understand they are doing so they don't lose a current sale, but do they realize the amount of future sales they are losing? Seems like bad business to me.
EXACTLY !!!!!!!!!!

[Vegas69]

Call them out....:unibrow:

[Cole]

About to air my dirty laundry if my attempts to contact someone in the next few days don't work.

[KPC67]

Seems like every time I place a big order one of these threads pops up.
DOH!
:beathorse

[John510]

Are you guys ordering stuff not available from Summit?

[ironworks]

We have been selling parts for quite a while. But I don't play the lowest price game. I can see further down the road then to think I have to win every sale. The advantage in buying from our shop is I will only sell the products that i know work and that come from straight up manufacturers. But I have experience to know sometimes how a part goes together in the real world more then the manufacturer or be able to recommend other unknown parts to compliment your part to make your life easier after you order this part. Your creating a system parts not just installing one part in builds like these.

Like I told you last week Mario if I can help you with any of the parts you waiting on in getting something similar let me know. Don't give up, sometimes it can be tough to get people who make it easy to spend money.

[Thumpt]

Hey guys this is not good at all, imagine if you lived in another country 10,000 miles away and are relying on service like this. Well welcome to my life. I just recieved an e-mail reply from a vendor here about some shocks i needed, problem is i sent it about 2 months ago.Obviously i have sourced them elsewhere by now.
Would be nice to know who to steer clear of. Most Aussies seem to deal with Summit or Jegs as their service seems to be very good. It would be nice to buy from the smaller guys but too many here are getting their fingers burnt. Atleast its not just us and it can even happen to the locals.
Unfortunately some of the vendors that were in Dooms sig also have some of my money. Im sure the deal will get done eventually but reading threads like this do cause some concern!

[DOOM]

Call them out....:unibrow:

Todd its just not worth it you know nothing good comes from it . It turns into a bash fest. Like I said,I never got ripped off by these guys its just the BULL SH^TING lies that go on!! I deal with this everyday in my buisness people get in a accident the cars not here ten minutes and they want to know how long....... My reply..... ''When I have all the parts in my shop for your car I'll give you an exact date.But if you want me to lie to you, you should have it in a week'' I never have a problem with that response..

[JMitch19]

We have been selling parts for quite a while. But I don't play the lowest price game. I can see further down the road then to think I have to win every sale. The advantage in buying from our shop is I will only sell the products that i know work and that come from straight up manufacturers. But I have experience to know sometimes how a part goes together in the real world more then the manufacturer or be able to recommend other unknown parts to compliment your part to make your life easier after you order this part. Your creating a system parts not just installing one part in builds like these.

Like I told you last week Mario if I can help you with any of the parts you waiting on in getting something similar let me know. Don't give up, sometimes it can be tough to get people who make it easy to spend money.

Ironworks is one of the vendors that I have used in the past and have had zero problems with. Roger spent the time on the phone with me to find out exactly what I needed and delivered as promised. Sometimes it's worth spending a few extra bucks to know your parts are going to get to you and if you have a problem that someone will answer the phone when you call. I'll be using Ironworks again when I'm ready to spend more money.

[Vegas69]

Todd its just not worth it you know nothing good comes from it . It turns into a bash fest. Like I said,I never got ripped off by these guys its just the BULL SH^TING lies that go on!! I deal with this everyday in my buisness people get in a accident the cars not here ten minutes and they want to know how long....... My reply..... ''When I have all the parts in my shop for your car I'll give you an exact date.But if you want me to lie to you, you should have it in a week'' I never have a problem with that response..

Then the next guy will just get sucked into the trap. This politically correct crap needs to stop in this country. If someone knowingly lies, they will cheat.

[ccracin]

Then the next guy will just get sucked into the trap. This politically correct crap needs to stop in this country. If someone knowingly lies, they will cheat.

Agreed Todd! We have a lot more money to spend on our project moving forward. I would love to know who to avoid. This project is going on 5 years already due to our issues. I don't want vendor issue to stretch it out any more! I would rather be informed ahead of time. :thumbsup:

[preston]

weird.

I have ordered easily upper five figures of car parts over the years and have very rarely had a problem. But I also drop vendors who don't deliver like a hot potato, I am very fanatical about using their website or a phone call to determine if they actually stock the item, I will buy from Summit or Jegs if at all possible or I go manufacturer direct. I also call and get tracking numbers and if they can't produce I cancel the order. Even though I'm just a hobbyist I change my mind and my build order a lot so I run all my stuff as "Just in time" in other words I almost never order parts months beforehand or let things sit around for long, so that makes me even more sensitive to delivery. I also don't order a whole passel of parts from new vendors without a proven track record.
Another hint is any company that doesn't answer the phone is usually crossed off my list pretty quick. Same thing if I start getting "stories", boom, order cancelled.
I do all my own work so I'm not quite as dependent as some people on speciailty vendors. Also, I can see where a pretty custom item like Fesler door handle or billet hood hinge might be a delay vs something more mass produced.

But still, these kind of horror stores surprise me as I have not really had that many delivery problems over the years.

Sometimes a dealer will quote 10% lower than the MFG, but I still almost always order through a MFG for the same reason as quoted, why create a new middle man ? I usually don't need the technical expertise they provide because again I do my own research and fabrication.

[DOOM]

Then the next guy will just get sucked into the trap. This politically correct crap needs to stop in this country. If someone knowingly lies, they will cheat.

I hear ya Todd. I'm not trying to be politically correct at all. I really think its the way I do buisness with these guys. I'm not a DICK !!! Let me explane. I ordered a fiberglass headliner from Marquez, had it shipped directly to Troy. Troy calls me to tell me it arrived but damaged. So instead of going off I told Troy take a good look, if its a easy fix take care of it. I made a call to Judas to let them know they need to change the way they package there headliners. This is pretty much how I have dealt with everthing on this car thats why I think I'm the problem! I'm to easy! I let alot a crap go!!! But that has changed big time!!! :cheers: :cheers: :cheers:

[GregWeld]

I'm to easy! I let alot a crap go!!!



You're no good... but you're easy!


I've known some girls like that... :unibrow: :thumbsup: :woot:

[fleetus macmullitz]

I let alot a crap go!!! But that has changed big time!!!

Rutt row!:wow:



http://www.hark.com/clips/wxlbjpczll-this-is-jason-bourne

:unibrow:

[John510]

I didnt even think Marquez was still in business.... I mean they never answer their phone which is why I never bought parts from them. They strung me along for a year on a dash and I finally said F it.

[fleetus macmullitz]

I heard this a few years back and man, it has proved out to be true.

"Time reveals what interrogation does not."

[TheJDMan]

Over the past couple of years I have spent about 45k on my project. My first purchase of a little over 8k was from Frank @ Prodigy. I was told 6 weeks for the set of Forgeline wheels/tires and the G-Link rear suspension. 4 Months later I finally received my G-Link and I received the wheels/tires only after I bypassed Frank and made a call directly to Forgeline. While I was waiting for my order to arrive from Frank, I ordered a DSE subframe direct from DSE and six days later it was on my loading dock. I also ordered a 9" floater rear end direct from Moser and it was delivered in 11 days. But the vast majority of the parts I have purchased have come from Summit or Jegs. Summit and Jegs are my first line vendors.

[fleetus macmullitz]

Man, I pity the poor sucka if he delivers any of Mario's gifts late...

http://i87.photobucket.com/albums/k156/wnyjazz/badsanta-121112.jpg

[RussMurco]

I think we've all experienced this at one point or another from companies large and small. One of the worst experiences I've had was with one of the biggest names in the auto-aftermarket! Customer service is a problem our industry needs to work on as a whole.
The current issues we are facing is everyone tightening inventories in anticipation of new taxes, regulations, and the greater unknowns of our economy. Supply chains are stretched thin as it is and when one company trips it creates a ripple that gets bigger down the chain. Companies are trying to save as much as possible so even getting raw materials is becoming a headache!

[Vince@Meanstreets]

After all the crying, let downs and out of my limit buy in's I have had to put a deal together with Atech. Overnight service, near dealer pricing and a multitude of items it was a no brainer.

I want to spend money but im a small guy in a big business world and just don't have to deep pockets to meet a huge buy in plus a monthly quota.

I still buy on the shelf stuff from my local speed shop just to help out but having to wait a few days to get my parts on a clients car can make or break my business. I know how it feels Mario and I hope you got your parts.

[ironworks]

After all the crying, let downs and out of my limit buy in's I have had to put a deal together with Atech. Overnight service, near dealer pricing and a multitude of items it was a no brainer.

I want to spend money but im a small guy in a big business world and just don't have to deep pockets to meet a huge buy in plus a monthly quota.

I still buy on the shelf stuff from my local speed shop just to help out but having to wait a few days to get my parts on a clients car can make or break my business. I know how it feels Mario and I hope you got your parts.

I probably spend 15k a month with Atech. It is not always the absolute cheapest deal and because of the exposure we get I have been able to get the deep deal from some companies with out a big buy in or minimums per year. But Atech is still a better deal on anything less then 500 bucks. Free shipping on orders over 500 and the margin is decent. I use Atech also for the day to day parts for our builds tell customer when they would be better off to just call Summit or Jegs cuz my leg work is not worth the 2 bucks I might make to have to ship back a return or whatever it is. Same with Tire Rack. Now we can kill it on quite a few companies, Ridetech, XRP, Moser, Wilwood, GM performance parts, HRE, Budnik, Vintage Air, SPD, Formula 43, Rick's Tanks, etc.

You would be surprise what the free shipping deal will do a 15% margin over a 25% margin plus shipping.

I also think the majority of the Hot Rod shop Ponzi scheme shops have fallen by the way side or learned their lesson. I know there are some guys who still don't get that they do need to make a profit to survive and that getting every sale may not be a good thing possible may not be a good thing.

Rodger

[irishlsxer]

You guys are killing me with all this talk. I was actually hoping it was just me and the fact that not a soul really knows me or my car yet. i just want to avoid as much of this as possible along the way.

[DOOM]

After all the crying, let downs and out of my limit buy in's I have had to put a deal together with Atech. Overnight service, near dealer pricing and a multitude of items it was a no brainer.

I want to spend money but im a small guy in a big business world and just don't have to deep pockets to meet a huge buy in plus a monthly quota.

I still buy on the shelf stuff from my local speed shop just to help out but having to wait a few days to get my parts on a clients car can make or break my business. I know how it feels Mario and I hope you got your parts.

Vince I'll get my parts I'm not worried about that. :D Just don't understand why these guys have to BS you it makes it worse on them..

[GoolsbyCustoms]

I probably spend 15k a month with Atech. It is not always the absolute cheapest deal and because of the exposure we get I have been able to get the deep deal from some companies with out a big buy in or minimums per year. But Atech is still a better deal on anything less then 500 bucks. Free shipping on orders over 500 and the margin is decent. I use Atech also for the day to day parts for our builds tell customer when they would be better off to just call Summit or Jegs cuz my leg work is not worth the 2 bucks I might make to have to ship back a return or whatever it is. Same with Tire Rack. Now we can kill it on quite a few companies, Ridetech, XRP, Moser, Wilwood, GM performance parts, HRE, Budnik, Vintage Air, SPD, Formula 43, Rick's Tanks, etc.

You would be surprise what the free shipping deal will do a 15% margin over a 25% margin plus shipping.

I also think the majority of the Hot Rod shop Ponzi scheme shops have fallen by the way side or learned their lesson. I know there are some guys who still don't get that they do need to make a profit to survive and that getting every sale may not be a good thing possible may not be a good thing.

Rodger


WOW 180K a year with Atech? They must love you

[MaxHarvard]

This might just show my ignorance and stupidity on the subject, but why not just go through the manufacturer? A lot of the companies I've worked with in the past couple years have been quite good to work with directly.

[RussMurco]

This might just show my ignorance and stupidity on the subject, but why not just go through the manufacturer? A lot of the companies I've worked with in the past couple years have been quite good to work with directly.
Many will, some won't depending on what kind of retailer agreements they have.

[ironworks]

WOW 180K a year with Atech? They must love you


Plus I prefer to order online so I don't have to talk to anybody. If they don't have it online I make my wife call, another bonus for them.

Don't forget I also buy tires and ball joints for my race car from them in that 15k. You guys race so you know what Im sayin.

[Revved]

This is a chronic issue with our industry no matter which side of the business you are on. As a builder I try to go direct with the manufacturer whenever possible but to answer the question a few posts back about why everyone doesn't just buy direct is that to get discounted pricing with a wholesaler or manufacturer you need a buy in (anywhere from $5k to $15k for a manufacturer) and then sell a minimum amount of product every year to keep your discounts which for a small shop isn't typically feasible. Next best thing is buying through a wholesaler which will have a smaller buy in and a smaller yearly minimum but it could be 10%-30% difference over buying direct. The advantage to a wholesaler is that you get access to a wider variety of product with your buy in. Typically most shops start with a wholesaler then go direct with a handful of manufacturers that they use the most.

To get back to Mario's original gripe about the lack of professionalism in this industry it is unfortunately ingrained in the culture. Many of these small manufacturers and dealers are small businesses....They may make these bad-ass products that we love but many of them are struggling to survive in this economy just like the shops are. They don't have the capital to invest in more staff, better equipment, etc or they don't for fear of the lean times so they do what they can to keep up. Can you count on both hands how many small manufacturers or dealers/shops that have gone out of business in the last 5-6 years of this recession? The ones that do stay alive are typically burning the candle at both ends trying to hold things together.

Couple that with the fact that much of our industry is talent based... this guy may be the best widget maker in the world but can't figure out how to run Quickbooks to balance his business checkbook or keep track of inventory on hand to build his widgets so he knows when to reorder from his suppliers. How rare is it to find a guy that can make the widget, balance the checkbook, and handle the phone? How many shops have you come across that are booked wall to wall with work but the owner is so busy out in the shop that he never answers the phone? Sounds common sense to hire someone to run the front end of the shop while the talent guy runs the back but it never seems to happen and customer service suffers, then business suffers, then the bank account suffers....

This isn't even taking into account that with the cars we build we often deal with odd-ball equipment. A couple years back I needed 3 FE EFI intake manifolds but they were on back order with Edelbrock who was waiting for enough orders to do a production run. It took 9 months to get those intake manifolds.

15 years ago the only people buying these parts were building racecars and those people understood that if they wanted a part they were either going to have to wait for it or build it themselves. They understood that these racecar parts were loud, stiff, and rattled but in this last decade as these parts have made the transition into street cars the industry has had to evolve as the customers and cars became more sophisticated. Manufacturing processes and technology have allowed these parts to be engineered and mass produced. Materials technology has allowed them to be made better, lighter, and quieter to meet the demands of todays customers. The manufacturers have also had to increase their level of sophistication with technical support, marketing, and customer service in an increasingly competitive marketplace. If a manufacturer is not growing with the industry nowadays they will not last long.... same with a builder.

[FETorino]

This isn't even taking into account that with the cars we build we often deal with odd-ball equipment. A couple years back I needed 3 FE EFI intake manifolds but they were on back order with Edelbrock who was waiting for enough orders to do a production run. It took 9 months to get those intake manifolds.

.

And everyone on here thought I was the only guy building an FE.:D

Victor intakes are easy to come by now but good luck finding that Mallory TFI distributor you probably used. :rofl:

[ccracin]

This is a chronic issue with our industry no matter which side of the business you are on. As a builder I try to go direct with the manufacturer whenever possible but to answer the question a few posts back about why everyone doesn't just buy direct is that to get discounted pricing with a wholesaler or manufacturer you need a buy in (anywhere from $5k to $15k for a manufacturer) and then sell a minimum amount of product every year to keep your discounts which for a small shop isn't typically feasible. Next best thing is buying through a wholesaler which will have a smaller buy in and a smaller yearly minimum but it could be 10%-30% difference over buying direct. The advantage to a wholesaler is that you get access to a wider variety of product with your buy in. Typically most shops start with a wholesaler then go direct with a handful of manufacturers that they use the most.

To get back to Mario's original gripe about the lack of professionalism in this industry it is unfortunately ingrained in the culture. Many of these small manufacturers and dealers are small businesses....They may make these bad-ass products that we love but many of them are struggling to survive in this economy just like the shops are. They don't have the capital to invest in more staff, better equipment, etc or they don't for fear of the lean times so they do what they can to keep up. Can you count on both hands how many small manufacturers or dealers/shops that have gone out of business in the last 5-6 years of this recession? The ones that do stay alive are typically burning the candle at both ends trying to hold things together.

Couple that with the fact that much of our industry is talent based... this guy may be the best widget maker in the world but can't figure out how to run Quickbooks to balance his business checkbook or keep track of inventory on hand to build his widgets so he knows when to reorder from his suppliers. How rare is it to find a guy that can make the widget, balance the checkbook, and handle the phone? How many shops have you come across that are booked wall to wall with work but the owner is so busy out in the shop that he never answers the phone? Sounds common sense to hire someone to run the front end of the shop while the talent guy runs the back but it never seems to happen and customer service suffers, then business suffers, then the bank account suffers....

This isn't even taking into account that with the cars we build we often deal with odd-ball equipment. A couple years back I needed 3 FE EFI intake manifolds but they were on back order with Edelbrock who was waiting for enough orders to do a production run. It took 9 months to get those intake manifolds.

15 years ago the only people buying these parts were building racecars and those people understood that if they wanted a part they were either going to have to wait for it or build it themselves. They understood that these racecar parts were loud, stiff, and rattled but in this last decade as these parts have made the transition into street cars the industry has had to evolve as the customers and cars became more sophisticated. Manufacturing processes and technology have allowed these parts to be engineered and mass produced. Materials technology has allowed them to be made better, lighter, and quieter to meet the demands of todays customers. The manufacturers have also had to increase their level of sophistication with technical support, marketing, and customer service in an increasingly competitive marketplace. If a manufacturer is not growing with the industry nowadays they will not last long.... same with a builder.

Don't disagree with anything you said, but it doesn't take any technology, business sense or anything else to NOT LIE to customers. When you don't have it and are not going to have it for x weeks, months, whatever SAY SO! When you take money and say you will do something you don't, that's fraud! If someone places an order and you are up front with the delivery no matter how long and the customer signs up for it, that's fair. I think that is the main issue here. Saying whatever it takes to get an order is dishonest and should not become the accepted practice in this industry.

[MaxHarvard]

This is a chronic issue with our industry no matter which side of the business you are on. As a builder I try to go direct with the manufacturer whenever possible but to answer the question a few posts back about why everyone doesn't just buy direct is that to get discounted pricing with a wholesaler or manufacturer you need a buy in (anywhere from $5k to $15k for a manufacturer) and then sell a minimum amount of product every year to keep your discounts which for a small shop isn't typically feasible. Next best thing is buying through a wholesaler which will have a smaller buy in and a smaller yearly minimum but it could be 10%-30% difference over buying direct. The advantage to a wholesaler is that you get access to a wider variety of product with your buy in. Typically most shops start with a wholesaler then go direct with a handful of manufacturers that they use the most.


The reason I asked is that we've seen these "I got screwed by XYZ vendor!" posts a lot over the past few years and it would seem to me that it would hedge everyone's bets to possibly pay a bit more but at least know you'll get your product.

I know there are a few manufacturers out there who don't sell direct to customers, but by and large the places I've dealt with (see parts list on my car) have been more than happy to deal with me on the phone/email.

Every place will have hiccups here and there, but I've found that being cordial and giving people the benefit of the doubt goes a long ways. I've had it happen a few times where I was clearly at fault for breaking a part or installing it wrong and the manufacturers picked up the slack for me (they really didn't have to) and exchanged the part even though it was obviously my blunder.

Then again, I'm also the guy who when building an engine or ordering parts, will make occasional (but try not to be annoying) calls or emails as to inquire the status of my stuff. Always polite of course and never accusing. I've found that 'checking in' every little while seems to keep my name fresh in their minds.

Of course, this goes without saying but all 'inquiries' should be polite, cordial and at least make an attempt to get to know them just as much they get to know you. It never hurts to take 30 seconds and ask how they are doing.

Anyways, my $.02

[bret]

Don't disagree with anything you said, but it doesn't take any technology, business sense or anything else to NOT LIE to customers. When you don't have it and are not going to have it for x weeks, months, whatever SAY SO! When you take money and say you will do something you don't, that's fraud! If someone places an order and you are up front with the delivery no matter how long and the customer signs up for it, that's fair. I think that is the main issue here. Saying whatever it takes to get an order is dishonest and should not become the accepted practice in this industry.

True...it does not take any technology to not lie to a customer...BUT, it does take some sac. It is human nature to: 1. avoid confrontation [ever ask a 10 year old if he broke something or another?] 2. attempt to please another human.

In addition, our industry is populated by entrepreneurs who are, as a group and to a fault, optimistic that they can truly fulfill the promises that they have made to their customers, their bankers, their employees and their families. It is the hardest thing in the world to say "no". It is also a learned talent. At least in my experience.

These offending vendors are not, as a group, dishonest. They just don't know any better.

Same end result, unfortunately.

[ccracin]

True...it does not take any technology to not lie to a customer...BUT, it does take some sac. It is human nature to: 1. avoid confrontation [ever ask a 10 year old if he broke something or another?] 2. attempt to please another human.

In addition, our industry is populated by entrepreneurs who are, as a group and to a fault, optimistic that they can truly fulfill the promises that they have made to their customers, their bankers, their employees and their families. It is the hardest thing in the world to say "no". It is also a learned talent. At least in my experience.

These offending vendors are not, as a group, dishonest. They just don't know any better.

Same end result, unfortunately.

I agree with you Bret. I think alot of entrepreneurs should look to your business as a model. I especially agree with you about saying no is a learned talent. I am the Engineering/Manufacturing Manager for an OEM heavy equipment manufacturer. We have a unique business model in that we do not produce anything. We have 100% of our products contract manufactured. It becomes very difficult making commitments to our customers when I have to rely on vendors for everything. Have we missed our commitments in the past, absolutely. But because we are in constant contact with our network of vendors, we communicate any schedule changes to the customer as soon as we know of them. It is rare though. The latest we have ever been is 3 weeks on a 600k piece of equipment that was a 25 week delivery to start with. In our business like yours we do have to say no. We hate it and try to avoid it like the plague, but we do say it when we have to.

I also agree that when this happens to a start up company, it is growing pains and learning curve. When it becomes normal course of business, I believe it turns to dishonesty.

In the end, I am hopeful that the face of this industry continues to improve. With companies like yours that newcomers can look to as a model, i am hopeful. Threads like this are invaluable to consumers and vendors. I hope to enter this industry at some point myself and will try to keep all this information at hand when and if I do. :cheers:

[DOOM]

Don't disagree with anything you said, but it doesn't take any technology, business sense or anything else to NOT LIE to customers. When you don't have it and are not going to have it for x weeks, months, whatever SAY SO! When you take money and say you will do something you don't, that's fraud! If someone places an order and you are up front with the delivery no matter how long and the customer signs up for it, that's fair. I think that is the main issue here. Saying whatever it takes to get an order is dishonest and should not become the accepted practice in this industry.

Well said Chad!!!! :cheers:

[DOOM]

Keep a eye on the vendor feed back forum very soon!:mad: My hell continues!!!!!!!!!!!!

[Revved]

Definately agree with the above comments... Call me an eternal optimist and although there are always going to be those rotten apples who are going to lie cheat and steal merely for their own gain I believe that most of the aforementioned offenders don't start off with the intent to rip people off. It starts off by them getting a little behind here and there and just like a gambler it evolves into the "one more" complex. "If I get one more order I will just work harder and I will get caught up..." "One more order and I'll get that funding from the bank..." It turns to white lies, and unless something fundamentally changes it can lead honest people down a darker path. I'm not justifying it.. just calling it like I see it and it happens all the time in this business. Once you start getting behind its hard to work your way out of the hole unless you change something foundationally with your business; obviously if the business is slipping behind something is not working. No Government bailouts for this part of the auto business.

I definately agree that there is no room for dishonesty of any sort in any business. If you have to lie about what you are doing... you need to find something else to do.

And everyone on here thought I was the only guy building an FE.:D

Victor intakes are easy to come by now but good luck finding that Mallory TFI distributor you probably used. :rofl:

Yes, I'm a fellow glutton for FE punishment... I do quite a bit of FE work. Mostly blown, mostly EFI. No Mallory used here... had too many finicky issues with them on mostly stock stuff to trust them. I have good luck with MSD even though they aren't perfect either.

http://i696.photobucket.com/albums/vv328/RevvedAC/SS021/SS021EngineShotWatermarked.jpg

I can't figure out how to properly embed it but the pic below should be a video link...

http://i696.photobucket.com/albums/vv328/RevvedAC/New%20Build/th_DSCN8341.jpg (http://i696.photobucket.com/albums/vv328/RevvedAC/New%20Build/DSCN8341.mp4)

[Vince@Meanstreets]

Keep a eye on the vendor feed back forum very soon!:mad: My hell continues!!!!!!!!!!!!

:faint:

[FETorino]

Yes, I'm a fellow glutton for FE punishment... I do quite a bit of FE work. Mostly blown, mostly EFI. No Mallory used here... had too many finicky issues with them on mostly stock stuff to trust them. I have good luck with MSD even though they aren't perfect either.

http://i696.photobucket.com/albums/vv328/RevvedAC/SS021/SS021EngineShotWatermarked.jpg

I can't figure out how to properly embed it but the pic below should be a video link...

http://i696.photobucket.com/albums/vv328/RevvedAC/New%20Build/th_DSCN8341.jpg (http://i696.photobucket.com/albums/vv328/RevvedAC/New%20Build/DSCN8341.mp4)

They have their quirks but when you get the recipe right they run great. I run and MSD but the new Crane unit with a steel gear and dial in timing curve is a pretty cool piece.

Mallory used to make a TFI model you could use with the stock Ford mass flow EFI stuff.

[DOOM]

I have come to conclusion on this situation. I always go to our supporting vendor sponsors first when I need something for my car. I think for me its best I no longer do this. I don't like to use this forum for these situations and think its best to use it for what its meant for. Jody has been awesome helping me in some situations in the past month. And I don't think this should be his problem. I'll support the forum in different ways.:cheers:

[Steve Chryssos]

Here's a funny story that I'll preface with the fact that we have a 93% fill rate these days :yes:

An enthusiast called the other day, interested in one of our parts. He loves and needs the part but was terrified that we'd take his money and disappear. I told him to pick a number between one and five and I'd hold up that many fingers in front of the actual physical inventory and take a photo with my cell phone.

Know what his answer was? "How do I know that you don't just keep five photos on hand and then send which ever number I state?"

He was dead serious. So I asked him to think of a word --any word-- and I'd write it on a piece of paper, shoot the aforementioned photo in front of a pile of parts RIGHT NOW and text it to him. He actually needed me to follow through on that promise before placing his order. The word, by the way, was Cheeseburger. He must've been hungry as well as shell-shocked.

The situation has created a lot of fear. Good vendors suffer alongside the enthusiasts because, enthusiasts aren't especially going out of their way to post positive feedback. And this whole thing about not mentioning names? Enthusiasts can't tell which companies to avoid, and which to try.

If you're having difficulty with a vendor, get your money back and buy somewhere else. About 90 days should be your absolute maximum limit for standard items, unless otherwise arranged between you and your vendor. Not nine months. Not a year and a half.

[GregWeld]

Here's a funny story that I'll preface with the fact that we have a 93% fill rate these days :yes:

An enthusiast called the other day, interested in one of our parts. He loves and needs the part but was terrified that we'd take his money and disappear. I told him to pick a number between one and five and I'd hold up that many fingers in front of the actual physical inventory and take a photo with my cell phone.

Know what his answer was? "How do I know that you don't just keep five photos on hand and then send which ever number I state?"

He was dead serious. So I asked him to think of a word --any word-- and I'd write it on a piece of paper, shoot the aforementioned photo in front of a pile of parts RIGHT NOW and text it to him. He actually needed me to follow through on that promise before placing his order. The word, by the way, was Cheeseburger. He must've been hungry as well as shell-shocked.

The situation has created a lot of fear. Good vendors suffer alongside the enthusiasts because, enthusiasts aren't especially going out of their way to post positive feedback. And this whole thing about not mentioning names? Enthusiasts can't tell which companies to avoid, and which to try.

If you're having difficulty with a vendor, get your money back and buy somewhere else. About 90 days should be your absolute maximum limit for standard items, unless otherwise arranged between you and your vendor. Not nine months. Not a year and a half.



SO WELL SAID:thumbsup: :thumbsup:

[ccracin]

Steve is a straight up great guy! He was a pleasure to deal with. Listen to what he says as he has a very good outlook on what we are all looking for. we have had several conversations on this. In my opinion it's because in the end, he is an Enthusiast too! :thumbsup:

[Steve Chryssos]

Thanks!

[MaxHarvard]

Here's a funny story that I'll preface with the fact that we have a 93% fill rate these days :yes:

An enthusiast called the other day, interested in one of our parts. He loves and needs the part but was terrified that we'd take his money and disappear. I told him to pick a number between one and five and I'd hold up that many fingers in front of the actual physical inventory and take a photo with my cell phone.

Know what his answer was? "How do I know that you don't just keep five photos on hand and then send which ever number I state?"

He was dead serious. So I asked him to think of a word --any word-- and I'd write it on a piece of paper, shoot the aforementioned photo in front of a pile of parts RIGHT NOW and text it to him. He actually needed me to follow through on that promise before placing his order. The word, by the way, was Cheeseburger. He must've been hungry as well as shell-shocked.

The situation has created a lot of fear. Good vendors suffer alongside the enthusiasts because, enthusiasts aren't especially going out of their way to post positive feedback. And this whole thing about not mentioning names? Enthusiasts can't tell which companies to avoid, and which to try.

If you're having difficulty with a vendor, get your money back and buy somewhere else. About 90 days should be your absolute maximum limit for standard items, unless otherwise arranged between you and your vendor. Not nine months. Not a year and a half.


Why did I just read this before lunch.... :willy:

[DOOM]

Well guys as of today its been three months and still no trans! So as I patiently wait for its arrival I wonder how the next phase of this deal is going to go. My last conversation didn't go so well and I have no choice other than to WAIT !!!!!!!!!!! So now I'll see how they handle the end of this deal knowing how much I've been screwed over. This will be interesting.

[camcojb]

Well guys as of today its been three months and still no trans! So as I patiently wait for its arrival I wonder how the next phase of this deal is going to go. My last conversation didn't go so well and I have no choice other than to WAIT !!!!!!!!!!! So now I'll see how they handle the end of this deal knowing how much I've been screwed over. This will be interesting.
Can you pm me who you're dealing with over there? I saw Matt post in the other thread, can he not give you a shipping/delivery date?

[bret]

Here's a funny story that I'll preface with the fact that we have a 93% fill rate these days :yes:

An enthusiast called the other day, interested in one of our parts. He loves and needs the part but was terrified that we'd take his money and disappear. I told him to pick a number between one and five and I'd hold up that many fingers in front of the actual physical inventory and take a photo with my cell phone.

Know what his answer was? "How do I know that you don't just keep five photos on hand and then send which ever number I state?"

He was dead serious. So I asked him to think of a word --any word-- and I'd write it on a piece of paper, shoot the aforementioned photo in front of a pile of parts RIGHT NOW and text it to him. He actually needed me to follow through on that promise before placing his order. The word, by the way, was Cheeseburger. He must've been hungry as well as shell-shocked.

The situation has created a lot of fear. Good vendors suffer alongside the enthusiasts because, enthusiasts aren't especially going out of their way to post positive feedback. And this whole thing about not mentioning names? Enthusiasts can't tell which companies to avoid, and which to try.

If you're having difficulty with a vendor, get your money back and buy somewhere else. About 90 days should be your absolute maximum limit for standard items, unless otherwise arranged between you and your vendor. Not nine months. Not a year and a half.

That is AWESOME! Wait till I tell our sales guys!

[DFRESH]

Well guys as of today its been three months and still no trans! So as I patiently wait for its arrival I wonder how the next phase of this deal is going to go. My last conversation didn't go so well and I have no choice other than to WAIT !!!!!!!!!!! So now I'll see how they handle the end of this deal knowing how much I've been screwed over. This will be interesting.

Man, what a heartache and a headache. Glad Jody is able to help you though--what a great resource Lat G is. You will make it through --I think everyone has been through this in some way/shape/form--but it doesn't make it any easier. Phone calls that are never returned are the toughest for me personally. You can understand it happening once or twice---but over and over--that is tough to handle. Maybe there is a place in our community for a Vendor Hitman---or Collector. Guido the "Follow Through" hitman.

D

[Revved]

Well guys as of today its been three months and still no trans! So as I patiently wait for its arrival I wonder how the next phase of this deal is going to go. My last conversation didn't go so well and I have no choice other than to WAIT !!!!!!!!!!! So now I'll see how they handle the end of this deal knowing how much I've been screwed over. This will be interesting.

Sorry to hear that you are having these issues... I've been ordering parts for a new build I've just started and when I called my first vendor of choice that I've probably bought 3-4 transmissions from in the past I was given a 8-12 week delivery time for a T56 Magnum. I picked up the phone and called vendor #2 who had it on my doorstep for the same price a week later because they had several sitting on the shelf. I always say you should support the vendors that support your community but don't do it blindly. Sad fact is nowadays that you don't really know the truth to why that vendor is having issues and none of us can afford to give our hard earned $$ and not get our parts.

[camcojb]

Man, what a heartache and a headache. Glad Jody is able to help you though--what a great resource Lat G is. You will make it through --I think everyone has been through this in some way/shape/form--but it doesn't make it any easier. Phone calls that are never returned are the toughest for me personally. You can understand it happening once or twice---but over and over--that is tough to handle. Maybe there is a place in our community for a Vendor Hitman---or Collector. Guido the "Follow Through" hitman.

D

Sorry to hear that you are having these issues... I've been ordering parts for a new build I've just started and when I called my first vendor of choice that I've probably bought 3-4 transmissions from in the past I was given a 8-12 week delivery time for a T56 Magnum. I picked up the phone and called vendor #2 who had it on my doorstep for the same price a week later because they had several sitting on the shelf. I always say you should support the vendors that support your community but don't do it blindly. Sad fact is nowadays that you don't really know the truth to why that vendor is having issues and none of us can afford to give our hard earned $$ and not get our parts.
I believe Mario got a shipping confirmation today. :thumbsup:

[DOOM]

I believe Mario got a shipping confirmation today. :thumbsup:

Well after I pm'd you Jody,Troy called me to tell me UPS just droped off three packages Clutch/trans mount/ hardware . No trans..... I thought UPS was delivering that to??? Troy told me that would come by truck . So will see if it shows up today....

[CornHusker4Life]

I would hate to see what your blood pressure is Mario.

Good Luck:thumbsup:

[DOOM]

I would hate to see what your blood pressure is Mario.

Good Luck:thumbsup:

Bro you have know idea!!!!!!!:fire: I so thought this was over today will see...91 days and counting!!!

[RussMurco]

Bro you have know idea!!!!!!!:fire: I so thought this was over today will see...91 days and counting!!!

I get frustrated with this as an enthusiast who works on his own car on his own schedule, I can't imagine how frustrating this would be as a pro-shop with customers demanding answers... I feel for ya!

[DOOM]

I get frustrated with this as an enthusiast who works on his own car on his own schedule, I can't imagine how frustrating this would be as a pro-shop with customers demanding answers... I feel for ya!

Russ I couldn't ask for a better builder! He keeps me sane!! I have zero preasure from Troy.

[DOOM]

I read through Greg Welds new thread ''ANOTHER HOTROD'' . If I'm SAR'S I'm kicking myself so hard in the ass its not even funny!! Look at the money this guy lost just on Gregs cars alone!. How do you let a guy Like Greg Weld slip through your fingers??? CUSTOMER SERVICE!!!!!!!!!!!!! He built this guy a roadster that had a ton of problems, Greg just wanted them corrected,not alot to ask right? But no instead they decided to piss this guy off enuff that he had to take his car to Brizio to get the problems corrected. And guess what now Brizio is building Greg a 33. So now SAR'S will never see a dollar of Gregs money again and Mr Weld has a couple of dollars to spend as we all know. Some of the other things that SAR'S may or may not realize is the circle of friends Greg has that may want to build something in the future(you know these big money dudes stick together:D ) I really don't think Greg will be recomending SAR'S anytime soon.So they loose on that end to. In the end bad customer service will get you sooner or later .. I have two more projects that I'll be funding in the very near future and there's a few guys that won't be getting my$$$$$$. Oh day 92 by the way!!:lateral: :cheers:

[fleetus macmullitz]

I read through Greg Welds new thread ''ANOTHER HOTROD'' . If I'm SAR'S I'm kicking myself so hard in the ass its not even funny!! Look at the money this guy lost just on Gregs cars alone!. How do you let a guy Like Greg Weld slip through your fingers??? CUSTOMER SERVICE!!!!!!!!!!!!! He built this guy a roadster that had a ton of problems, Greg just wanted them corrected,not alot to ask right? But no instead they decided to piss this guy off enuff that he had to take his car to Brizio to get the problems corrected. And guess what now Brizio is building Greg a 33. So now SAR'S will never see a dollar of Gregs money again and Mr Weld has a couple of dollars to spend as we all know. Some of the other things that SAR'S may or may not realize is the circle of friends Greg has that may want to build something in the future(you know these big money dudes stick together:D ) I really don't think Greg will be recomending SAR'S anytime soon.So they loose on that end to. In the end bad customer service will get you sooner or later .. I have two more projects that I'll be funding in the very near future and there's a few guys that won't be getting my$$$$$$. Oh day 92 by the way!!:lateral: :cheers:

It appears Mr. SAR(RY) doesn't have a clue what you're saying or he would have apologized to Greg and sent him a healthy check back.

[GregWeld]

I read through Greg Welds new thread ''ANOTHER HOTROD'' . If I'm SAR'S I'm kicking myself so hard in the ass its not even funny!! Look at the money this guy lost just on Gregs cars alone!. How do you let a guy Like Greg Weld slip through your fingers??? CUSTOMER SERVICE!!!!!!!!!!!!! He built this guy a roadster that had a ton of problems, Greg just wanted them corrected,not alot to ask right? But no instead they decided to piss this guy off enuff that he had to take his car to Brizio to get the problems corrected. And guess what now Brizio is building Greg a 33. So now SAR'S will never see a dollar of Gregs money again and Mr Weld has a couple of dollars to spend as we all know. Some of the other things that SAR'S may or may not realize is the circle of friends Greg has that may want to build something in the future(you know these big money dudes stick together:D ) I really don't think Greg will be recomending SAR'S anytime soon.So they loose on that end to. In the end bad customer service will get you sooner or later .. I have two more projects that I'll be funding in the very near future and there's a few guys that won't be getting my$$$$$$. Oh day 92 by the way!!:lateral: :cheers:



I have done -- and will continue to do -- everything in my limited power to steer customers away from this shop. And you're right -- add in my friends -- and the discussion circle is like the rings created by tossing a rock in a pond.
I ABSOLUTELY TELL EVERYBODY ABOUT THIS.



It appears Mr. SAR(RY) doesn't have a clue what you're saying or he would have apologized to Greg and sent him a healthy check back.



No amount of money could have made me happy or kept me quiet. This guy doesn't deserve to be in business.

[fleetus macmullitz]

No amount of money could have made me happy or kept me quiet.

Oh I know.

SAR still should do the right thing...

[NOPANTS68]

The globe gets pretty small when you start screwing people like that. The stuff we saw Greg post was outrageous. Strips the warm and fuzzy right out of the build when you see quality slip like he showed us.

[DOOM]

I have done -- and will continue to do -- everything in my limited power to steer customers away from this shop. And you're right -- add in my friends -- and the discussion circle is like the rings created by tossing a rock in a pond.
I ABSOLUTELY TELL EVERYBODY ABOUT THIS.







No amount of money could have made me happy or kept me quiet. This guy doesn't deserve to be in business.

I rest my case !!!!! :cheers:

[fleetus macmullitz]

I have done -- and will continue to do -- everything in my limited power to steer customers away from this shop. And you're right -- add in my friends -- and the discussion circle is like the rings created by tossing a rock in a pond.



Even in your pain Greg, your words have created a beautiful picture...

http://i87.photobucket.com/albums/k156/wnyjazz/ripplespond.jpg

[HEEP]

did I miss who the vendor is? I'm just starting on my project and have already had the discomfort from florida. I would like to know who to steer clear of.

PM if you don't want ot put it here yet.

HEEP

[MCB Matt]

As always we are here to help as well. We don't build customer cars, we sell parts...thats it.

We are fully staffed to be able to JUST sell parts, this way tracking, backorders, ect can be handled properly. It takes me 5 people just to keep the day to day orders in place!

Do your research on the vendor and choose based on others experiences.

We aren't all bad, we don't all steal $$ and run, we place our orders for your parts the same or next day they are in...its simple!

12 years of doing the SAME thing helps!!!

:thumbsup:
MCB

[clill]

You guys are missing the fact that Brizios will be pissed at me for sending them Greg. Greg is fine in small doses...after that.....:bang:

[waynieZ]

You guys are missing the fact that Brizios will be pissed at me for sending them Greg. Greg is fine in small doses...after that.....:bang:

LOL !

Gee and I was hoping Greg would do another muscle car at Auto Body Specialist in NH so I could finally meet him.

[DOOM]

You guys are missing the fact that Brizios will be pissed at me for sending them Greg. Greg is fine in small doses...after that.....:bang:

:lmao:

[John510]

What is SAR?

[ccracin]

What is SAR?

Steve's Auto Restorations

[GregWeld]

You guys are missing the fact that Brizios will be pissed at me for sending them Greg. Greg is fine in small doses...after that.....:bang:




Jody said he wouldn't ban you despite my offer to pay weekly.... but The Briz is mulling it over.



:lol: :lol:

[fleetus macmullitz]

You guys are missing the fact that Brizios will be pissed at me for sending them Greg. Greg is fine in small doses...after that.....:bang:

:lmao:

http://i87.photobucket.com/albums/k156/wnyjazz/Funnies/397450_396180090471251_655913655_n.jpg

Jody said he wouldn't ban you despite my offer to pay weekly.... but The Briz is mulling it over.

:lol: :lol:


Nice zing/recovery GW.

:D

[FETorino]

I have done -- and will continue to do -- everything in my limited power to steer customers away from this shop. And you're right -- add in my friends -- and the discussion circle is like the rings created by tossing a rock in a pond.
I ABSOLUTELY TELL EVERYBODY ABOUT THIS.







No amount of money could have made me happy or kept me quiet. This guy doesn't deserve to be in business.

I remember as a 23 year old I had built a cool RX7. Mechanically cool but still had ****ty paint. I didn't have any extra $$ at the time was working and going to school with a few hundred in the bank. I came out from work one night and my car wasn't in the parking lot. My heart sank. Filed a police report. They found it the next day stripped and burned. Police said they burn them so there are no fingerprints.

I didn't have $$ to build another car for years. Why the sad story because taking something from somebody who can't replace it is a big deal.

Here is the thing. GW has the $$ to fix the F up. That doesn't mean he should have to, he shouldn't, none of us should; but he can recover from a screwing over and his life goes on.

From what I know of Greg I would say he is concerned about the next guy, not revenge or not just himself.

What about the guy who has dumped all his disposable income into his dream at the same shop? Say he is a responsible guy and spent a bunch of $$ but the rest of his $$ was in savings and his home and places it should be for his and his family's future. Now that guys dream of enjoying what he earned is destroyed. What is he supposed to do take $$ out of his kids college fund or deny them something because he needs to spend twice what he thought so his car can even run.

A guy like this will probably end up selling the F'd up project at a loss and never get to enjoy his dream car. He may never. Unlike me losing something at 23 he is screwed. I had time to get in a place where I can afford to build what I want. Many people who wait til late in ife to enjoy what they have earned cannot recover.

People like the guy who runs that shop make me sick. Nobody should ever let anyone like that pay them off at the expense of the next guy. If you do that then you are no better than the guy who just tried to screw you.:bang: :bang:

[Sieg]

A guy like this will probably end up selling the F'd up project at a loss and never get to enjoy his dream car. He may never.
Because it was his dream and all he had in the latter years of his life to obtain it.....

Point well said buddy. :thumbsup:

[Vegas69]

You guys are missing the fact that Brizios will be pissed at me for sending them Greg. Greg is fine in small doses...after that.....:bang:

They put up with him for the same reason everybody else puts up with him...
:G-Dub:

[DOOM]

They put up with him for the same reason everybody else puts up with him...
:G-Dub:

Naa. Gregs a cool dude. I could care less how much $$$$ money he has.:D

[DOOM]

Great point Rob.