WOW 20% restocking fee for ATS parts

[camaro2nv]

Yep Im posting because Im over it! I know this stuff is looked down on but enough is enough. Ordered five weeks ago and was told the oil pan was in stock ready to go. After PM's and no responses then weeks later I get the pan with no gasket or fittings. Pm's yet again to Tyler and was told he ordered the gasket and fittings. I waited a week and I sent him a PM for a follow up. Still not in stock, called the dealer and they have them. So I pm'ed him and told him I want my cash back, Im over it! Got a PM three days later saying they will be in in a few days or I can buy the gasket myself and he would refund that, what about the fittings? If I want to send it back theres a 20% fee. NICE! So you lie about stock and then make your customers wait until you get a bulk order in.
I should have never ordered after what happened with the spindles. Yeah I know Tyler will post some BS but this is the truth, I have PM's. Ive never seen such a unprofessional ran business.
Good luck if you order from ATS!!!!

[Fluid Power]

popping popcorn....

[70rs]

popping popcorn....

X2:_paranoid

camaro2nv your inbox is full. Trying to PM you.

[buickfunnycar.com]

Damn...need that papa john's pizza NOW!

[zcrz]

I see where this is going:yes: ...I'll get the corn poppin too!:lateral:

[70 chevelle]

Your not alone. I waited six months for "shipping damage" replacement steering arms. For six straight months he told me I didn't forget about you. I guess he didn't forget, he was just ignoring me. I eventually gave up and just installed the arms he sent me. I had sent him a brand new set of B body arms to exchange for a set of A body arms last December. "I have a ton of A body arms in stock, I'll get them out as soon as I can". Luckily the damage was only cosmetic

[realcoray]

I have my spindles (8 month wait last year), but I found it hilarious that the speed tech subframe was featured in super chevy last month, and they talked about the spindles, showing a stock picture because they didn't have them! They had to assemble it with filthy stock spindles. Great press there.

Then they just made up stuff when talking about the brakes, showing pictures of it apparently all together but more like the rotor is just sitting there and caliper just sitting on the rotor.

It is probably one of the worst run companies I've ever dealt with, although the spindles are nice, it's debatable if it was worth the time and money involved. If I had to do it over, simply calling AME/DSE would have probably been a better move.

[Joejaze]

Oh, boy!

ding! ding! ding!

[JamesJ]

Not sure why everyone thinks there is going to be a fight... There is a reason why ATS is not really in business any longer... They make a great product but a one man show can only do so much...

Everyone should know that if you want some ATS parts be ready to wait, if you are not in a hurry you will most likely be happy...

[camaro2nv]

Not sure why everyone thinks there is going to be a fight... There is a reason why ATS is not really in business any longer... They make a great product but a one man show can only do so much...

Everyone should know that if you want some ATS parts be ready to wait, if you are not in a hurry you will most likely be happy...
HAHAHA Yeah unless the owner tells you they are in stock, thats why I asked first.

[nvr2fst]

Not sure why everyone thinks there is going to be a fight... There is a reason why ATS is not really in business any longer... They make a great product but a one man show can only do so much...


***X2****
Although there has been several issues with multiple suppliers shipping product. Whether the company being small or large they still need to promise a commitment date for shipping.
I said it before, Its like telling a customer your going to start there project this week and then show up 3 weeks later or longer. Not Happening!
I can not speak fof Tyler but with the Anvil thing going on and part time ATS he definitey has his hands full. Hope this gets resolved between the two of you.

[camaro2nv]

***X2****
Although there has been several issues with multiple suppliers shipping product. Whether the company being small or large they still need to promise a commitment date for shipping.
I said it before, Its like telling a customer your going to start there project this week and then show up 3 weeks later or longer. Not Happening!
I can not speak fof Tyler but with the Anvil thing going on and part time ATS he definitey has his hands full. Hope this gets resolved between the two of you.

Thats the other problem in all this. Ill be placing a large order with Anvil but I dont want to deal with Tyler. I guess best thing to do is call Anvil and ask for someone else.

[96z28ss]

Best thing for Tyler to do is sell ATS to a parts vendor, or sell 49% to someone that has the time and resources to continue the parts.

Just me 2 cents

I work a full time job and I'm doing some part time work in the garage and selling stuff on e-bay. Its not easy but you have to commit to it.

[98ssnova]

It's funny how everybody is mad at ATS for there crappy shipping and poor service where were you guys a year or two ago. That's when I ordered my spindle along with about 10 other parts from ATS got here in 3 weeks when Tyler was doing this full time he had no problems shipping orders. But nobody bought parts from him even though they are BAD ASS then once everybody heard he was going out of business these were the parts to get. Get over fellas he has had alot of change in his life as of late ( not gonna air his business out there for ya). I know that this has been said before. But i believe thet he is truly doing the best he can. You try to assemble over 100 spindles on your own and have the bearing manfacture not come through for you, lets see how your customer service is when your a one man deep shop. He has even gone as far as to get extra space to get ATS up and running part time I believe(dont quote my on that). I have talked to Tyler several times and hung out in his shop in Vegas very cool guy very down to earth and takes the time to talk to like a person instead of talking to you like a creditcard. Sorry if this is long but if you had read the terms when you bought your parts SIR you have seen he charges everybody a restocking fee. These are not cookie cutter parts and are very well built. And buy the way I have been waiting as long as you for stuff I ordered back in January had I know he was going down this path I would have sucked it up and bought earlier. I know he will fill my order and send it out when he can. He has emailed servearl time when i have asked for a status updated and have gotten a respone even though it may not be the one I want. Rant over Good luck Tyler getting my popcorn ready as well.. :soapbox: :cheers:

[BBC69Camaro]

First I think the frustration understandable.

But the way I look at it, it is far better for the community to still have ATS parts be available at all (and at current prices). Rather than have them be completely unavailable or sold to another vendor who might end up doubling the part's prices to recoup their investment.

To the OPs post, recharging a restocking fee for an incomplete oil pan seems pretty cheesy.

[camaro2nv]

Sorry if this is long but if you had read the terms when you bought your parts SIR you have seen he charges everybody a restocking fee
Hey thanks for calling me sir,lol I know the restocking fee and its understandable if I would have wanted to return it because I changed my mind. Well I changed my mind because he LIED! Yep that good guy of yours straight up lied to me about it being in stock. I will admit the spindles are something else, very nice! The pan, well, is nice. BUT he could have sanded the rust off of it before clearing it. I was looking past the rust and just wanted the parts I was promised on time. I was trying to get the car on the ground with the motor in before baby was born. Thats why I asked about it being in stock. Yes its not the end of the world. The baby is here now and the parts are still not. But I REFUSE to do business with someone that knowingly takes the order after telling me the parts are in stock and ready to go.
I guess I need to call my CC company.

[realcoray]

It's funny how everybody is mad at ATS for there crappy shipping and poor service where were you guys a year or two ago. That's when I ordered my spindle along with about 10 other parts from ATS got here in 3 weeks when Tyler was doing this full time he had no problems shipping orders. But nobody bought parts from him even though they are BAD ASS then once everybody heard he was going out of business these were the parts to get.

Sorry that is just not true. I ordered my spindles in like Jan/Feb 08 and it took until the fall to get them. I'm sure the people who ordered then, when he actually had them got them in a reasonable amount of time but the long delays and lack of reponses has been a pretty constant thing.

[Greg from Aus]

The baby is here now and the parts are still not.



Hey Congratulations on the arrival of your Baby, I own 2 businesses and no matter which way you look at it, the buck stops with the owner of the business, if its part time, its still your problem, I wish people would stop trying to defend someone that just flat out isn't living up to the expectations of what it is to be in business, full or part time. all you ask for is people to be honest and up front.

Greg

[MarkM66]

Sorry that is just not true. I ordered my spindles in like Jan/Feb 08 and it took until the fall to get them. I'm sure the people who ordered then, when he actually had them got them in a reasonable amount of time but the long delays and lack of reponses has been a pretty constant thing.

Yeah, he had shipping and customer service issues long before he went out of business.

[z4me69]

let's get this straight . 1 you were told the pan was complete and in stock 2 you recieved pan and wasn't complete 3you can't get ahold of ats 4 you get charged 20percent because of there incompetence . i dont care how you cut it that is low life bs. i dont care who it is. and to think i was keyword here was going to order spindles and ls mounts and a pan not anymore.i can find someone else to take my money.

[Spiffav8]

Guys I do not know what your personal dealings with Tyler have been. I will admit that he has been very difficult to reach the last few months and I know you are frustrated. I agree that you have every right to be so. I would ask that you try to keep in mind that Tyler has had a lot on his plate this last year. I can't imagine going through what he has in his personal life and then adding the business dealings on top of that. Add the job at Anvil and you've got one heck of a load! I am not saying that you should pay for an item or a fee that you feel is unfair because of that. Tyler is still the same dedicated guy who wants all of us to have his product on our cars and to be happy with them. He has always gone the extra mile to help me and never let me down. I am positive that if you where to talk to him about the issue he would make it right. Sadly, it just takes a bit longer than any of us, including Tyler, would like. Calling him out here won't help any. I'm sure if anyone did that to you it would only piss you off and make things harder. Understanding will get you a long ways.

:captain:

[XLexusTech]

With all due respect to Curtis. The compassion stops when lies begin.

End of story. None of us know the truth so its really a mute point but if their is any truth to the story that Tyler is intentionally misrepresenting his ability to deliver. (saying things are in stock that are not) then it's end game.

Keep in mind I just recieved in the mail three ATS parts that I bought from ironworks. Also keep in mind that I really want his spindles but don't want to wait a year for them. Nor would I tolerate any lies.

Lastly I know he is reported to be a good guy and everybody loves him but these issues are pretty prevelant The community at whole (not just the guys who know him or are vendors or have gotten their parts easy cause they know someone who knows him) but the vast majority or the community should not stand for this type of buisness practice. Enough is enough.

[Stuart Adams]

Business is one thing, friends and fun are another. Everyone should try and be ethical and treat people how they would expect to be and use proper business ethics.

Many worry about the money first and not the customer service. Huge mistake. Provide awesome customer service and have integrity and wala money shows up, over and over.

[camaro2nv]

Ok guys heres a PM from a little over a week ago that I sent Tyler. As you can see I was at the end with his service
Tyler I saw that you were online today but you didnt answer my PM. I know your a busy guy and have a day job. But while your surfing on here one would think you could answer a PM.
I ordered a set of spindles at the end of Nov or early Dec. I called left you a message and you returned my call. I then went over parts and placed the order over the phone. I waited while every couple months checked in. I would get the machine when I called and you didnt return my PM's. Now that the spindles came in Im not on the list. You were going to make it right and get them out last Friday, I thought cool! I also ordered a Oil Pan from you and checked stock before I ordered. I was told it was ready to go. That also hasnt shipped. I PMed you last night about motor mounts, hey I figured Im running other ATS stuff so why not order these. So I thought I better PM him first about the whole order. I saw you logged in and notta!
At this point I dont know what to do. I like your product and would love to run them on my car. But seems like you dont want to sell them. Or let people know if there's a problem, if so give a update.
I PMed you about my spindle order months ago to get a update. If it would have been replied to I would have learned something happened to my order. Then I could have got on the list.
So at this point if these parts cant ship out I would like my cash back.
Thanks for your time, Steve
So I finally got a PM back saying they shipped that day. Im one day shipping from LA, UPS. SO, after reviewing all of this again I can see whats going on.
I was going to cancel so he sent something that was if I tried to cancel he would pull the 20% deal.
Hes logged on here and hasnt replied to this topic. I cant say Im shocked!

[1badchevelle]

Well I can say it is hard to get a hold of Tyler. But I did buy my spindles and had no issues and like most of us when I found out he would be closing shop I jumped to get my steering arms. I got them a week later and are still in the box in my garage.

We all know from what has been posted Tyler has had a bad streak but seems to be getting better. Like any other company it will take time for everything to fall into place.

If we all had bought parts when things were going smooth well maybe he did not have to down size and be put in the situation he is now in. We all know ATS has great product but we also knew if we needed a part he would make things happen to get them to us when we needed them. That was the support we got from ATS/Tyler. So as a customer where were we? I think the downsizing answers that question and yet he has made every effort to keep his quality product in the market with only one concession, we will need to wait for out parts and in some cases longer than others due to his suppliers.

Until Tyler post we are only hearing one side of the story.


Tyler I will offer my support so if you ever need a extra set of hands let me know.

[Vegas69]

Like he hasn't read this thread. Has anyone here been taken for their hard earned dollar? If not, then feel lucky that the parts were available in the first place. I for one, don't have the patience or time to make one off parts. I don't agree with bad business but sometimes life gets in the way guys. Cars aren't the number one concern in anyones life.

[z4me69]

vegas sorry but it ends when you check stock and the guy tells him its in stock and it's not. like i said thats bs. ats will never see any of my money now. and yes he was taken for 20 percent when the parts weren't in stock when he was told they were

[GregWeld]

The baby is here now and the parts are still not.



Hey Congratulations on the arrival of your Baby, I own 2 businesses and no matter which way you look at it, the buck stops with the owner of the business, if its part time, its still your problem, I wish people would stop trying to defend someone that just flat out isn't living up to the expectations of what it is to be in business, full or part time. all you ask for is people to be honest and up front.

Greg

Greg ==

There it is in a nutshell... He took the money without any hesitation... didn't ship the parts... shipped crappy rusted parts... and LIED.

THAT my friends is the classic way to END YOUR BUSINESS... because nobody will do business with you no matter how good your parts are. You just can't run a business this way and get away with it.

Without honesty you have NOTHING.

[rogue]

vegas sorry but it ends when you check stock and the guy tells him its in stock and it's not. like i said thats bs. ats will never see any of my money now. and yes he was taken for 20 percent when the parts weren't in stock when he was told they were

Wow. You guys have no idea how the automotive industry has changed in the past 10 years apparently. If you think companies carry stock in ANY product you're in for a surprise. Welcome to the world of drop shipping. The internet has changed the way people do business. The sad part is, we all have a tendency to cross shop against summit etc. Its Amazing smaller speed shops can even stay in business these days.

Regardless I think this should be taken to a PM and not turned into a Witch Hunt.

[camaro2nv]

Like he hasn't read this thread. Has anyone here been taken for their hard earned dollar? If not, then feel lucky that the parts were available in the first place. I for one, don't have the patience or time to make one off parts. I don't agree with bad business but sometimes life gets in the way guys. Cars aren't the number one concern in anyones life.

I dont need one off parts. Ill just order the Autokraft pan. Shoot I could have saved 25.00 if I would have ordered the mounts and pan at the same time. The Autokraft pan was 175.00 cheaper. Heres the crazy part. I called and ordered the mounts from Autokraft three weeks after I ordered the pan from ATS. I got the mounts last week!
I know a lot of you like Tyler as a person. Im sure hes a good guy as a person. But I just dont see how some of you can try and justify his business actions. I guess I need to post more PM's maybe? Your asking for his side, there is none! Its simple, I just posted a PM to him!
Really guys, how long does it take to get a gasket and fittings in?
So those of you that support him. How would you feel if I sold you a part and said I would ship it right away and then waited over a month or longer? Hey Im a good guy!

[camaro2nv]

Regardless I think this should be taken to a PM and not turned into a Witch Hunt.
I addressed this already. I have been PMing him. He said wait or theres a restocking fee.
As far as not having stock, thats fine! Just be HONEST thats all I ask. I had another route I could have taken.
I just ordered headers from Blake from Speedtech. He told me it will be four to five weeks to get them. Guess what, Im fine with that because he let me know and I excepted those terms.
Ok Guys Im not going to post anymore until Tyler posts in here. Im beating a dead horse, some get it some dont. If you order ATS in the future good luck.

[ProTouring442]

The mere fact that the owner of the business in question here has not replied in any fashion speaks volumes concerning his understanding of the basic principles of customer service.

If someone claims a part is in stock, it is reasonable to assume that the part is in fact at a location where it can be shipped out immediately. If the part in question is normally drop-shipped, then the part should not be described as "in stock," but rather as "usually in stock at our supplier." If upon ordering it from the supplier the part is discovered to be out of stock, the business should then contact the purchaser and let them know expected delivery date.

A customer can be quite tolerant of delays, but they must be kept in the loop as to the delay and the reasons for it. If a customer feels he is left in the dark however, he will feel cheated no matter the effort the business might be making on his behalf.

Shiny Side Up!
Bill

[Fluid Power]

Wow. You guys have no idea how the automotive industry has changed in the past 10 years apparently. If you think companies carry stock in ANY product you're in for a surprise. Welcome to the world of drop shipping. The internet has changed the way people do business. The sad part is, we all have a tendency to cross shop against summit etc. Its Amazing smaller speed shops can even stay in business these days.

Regardless I think this should be taken to a PM and not turned into a Witch Hunt.



Yeah, Jegs and Summit don't ship anything from those 100K sq foot warehouses. :rolleyes:

Or me, an Industrial Distributor, 12k sq ft warehouse. We have over 300k in inventory. You are right, the internet has changed business. Customers want the best price AND quick shipments. If you don't or can't provide both, your done.

Darren

[ProTouring442]

Yeah, Jegs and Summit don't ship anything from those 100K sq foot warehouses. :rolleyes:

Or me, an Industrial Distributor, 12k sq ft warehouse. We have over 300k in inventory. You are right, the internet has changed business. Customers want the best price AND quick shipments. If you don't or can't provide both, your done.

Darren

I will disagree somewhat and say that customers want reasonable prices and excellent customer service. Serve your customers better than anyone else will, and you will have customers who will consider price, but price will not usually be the deciding factor.

If you cannot serve your customers well, I don't care how cheap you are, they will stop doing business with you and tell everyone they can why they stopped.

Shiny Side Up!
Bill

[T Bell]

I will disagree somewhat and say that customers want reasonable prices and excellent customer service. Serve your customers better than anyone else will, and you will have customers who will consider price, but price will not usually be the deciding factor.

If you cannot serve your customers well, I don't care how cheap you are, they will stop doing business with you and tell everyone they can why they stopped.

Shiny Side Up!
Bill

I'd have to second that. I spoke with Marcus over at SC&C yesterday and the wealth of knowledge that he shared with me alone was enough to decide on his a-arm kit. I mean, we spent about 10-15 minutes with me telling him what I wanted and him explaining suspensions to me. I was sold before I even looked at his prices. And to top it all off, he referred me to Kore3 for my brakes. So I'm not even buying anything from him until later.

[Vegas69]

I'm not defending his actions, I'm simply pointing out a different perspective. I'd be just as pissed and would have moved on long ago.

[XLexusTech]

here is the problem. Nobody makes a compariable tall Alum spindle.

I plan on ordering my ATS spindles from SC&C when the time is right thier customer support is outstanding!

[z4me69]

rogue i am in the automotive industry .and i have never had any probs like this believe it or not. i allways plan far far ahead and allways have a second route i can go if need be. if i did a customer like this i would kick my own a//

[Fluid Power]

Bill,

I agree, I should edit the post to say customers want the best price, the best customer service, AND quick shipments. Living in Columbus, home of Jeg's, some of those dudes are not the brightest bulbs working the counter, but they always have the stuff in stock and the best price. (with no hassle returns if you goof up!)

Darren

[Spiffav8]

With all due respect to Curtis. The compassion stops when lies begin.

End of story. None of us know the truth so its really a mute point but if their is any truth to the story that Tyler is intentionally misrepresenting his ability to deliver. (saying things are in stock that are not) then it's end game.

Keep in mind I just recieved in the mail three ATS parts that I bought from ironworks. Also keep in mind that I really want his spindles but don't want to wait a year for them. Nor would I tolerate any lies.

Lastly I know he is reported to be a good guy and everybody loves him but these issues are pretty prevelant The community at whole (not just the guys who know him or are vendors or have gotten their parts easy cause they know someone who knows him) but the vast majority or the community should not stand for this type of buisness practice. Enough is enough.

No disrespect taken. All I can share with everyone here is my personal dealings with ATS and Tyler. It has been nothing but good! I have been a lot closer to ATS than most and spent a lot of time in the shop, so I know a bit more about what has happened and why things are the way they are. It has to suck to have a part of your personal issues posted up for your customer base to see. Regardless one can only react on his personal dealings with any vendor. From what I have read it really sounds like a lack of communication issue to me...and yes that's Tylers end of it. I hope this can get resolved quickly.

The only thing I have issue with is Tyler being called a liar. For me that is crossing the line. Still to each their own.

:captain:

[buickfunnycar.com]

Tyler you better get in here quick and clean up this mess...

[Al Moreno]

I ran out of popcorn, I be right back.....

[GregWeld]

No disrespect taken. All I can share with everyone here is my personal dealings with ATS and Tyler. It has been nothing but good! I have been a lot closer to ATS than most and spent a lot of time in the shop, so I know a bit more about what has happened and why things are the way they are. It has to suck to have a part of your personal issues posted up for your customer base to see. Regardless one can only react on his personal dealings with any vendor. From what I have read it really sounds like a lack of communication issue to me...and yes that's Tylers end of it. I hope this can get resolved quickly.

The only thing I have issue with is Tyler being called a liar. For me that is crossing the line. Still to each their own.

:captain:

Curtis,

If people don't want to be labeled as liars - then they shouldn't lie in the first place. If someone asks a direct question - is then given a direct answer - which is not true... then what would we call this? The customer asked if the parts were in stock - he was told YES... and they weren't. That is lying in my book. Or at least - that's what I've always been taught...

Funny thing is - he'd probably still have gotten the order even if he'd have said - No, sorry, I'm having some supplier issues (or whatever) right now - but I'll ship them just as soon as I can!

Once you loose the trust... game over.

[Spiffav8]

Curtis,

If people don't want to be labeled as liars - then they shouldn't lie in the first place. If someone asks a direct question - is then given a direct answer - which is not true... then what would we call this? The customer asked if the parts were in stock - he was told YES... and they weren't. That is lying in my book. Or at least - that's what I've always been taught...

Funny thing is - he'd probably still have gotten the order even if he'd have said - No, sorry, I'm having some supplier issues (or whatever) right now - but I'll ship them just as soon as I can!

Once you loose the trust... game over.

Greg,

Like I said it sounds like lack of communication on Tylers part to me. Unless I missed it there really isn't any proof that Tyler lied. It appears to me that it has been assumed that he lied because the parts didn't show up right away. Was it just a late night shipping error in which those items where missed? The guy is working two jobs. We are only hearing only one side of the story. Like you I only know what I've read here, but I'd like to give Tyler the benefit of the doubt till I know both sides....just like I would any other member of our community. If you think he has lied then that's fine. You are entitled to your opinion. You have to do what's right for you.

:captain:

[rogue]

Yeah, Jegs and Summit don't ship anything from those 100K sq foot warehouses. :rolleyes:

Or me, an Industrial Distributor, 12k sq ft warehouse. We have over 300k in inventory. You are right, the internet has changed business. Customers want the best price AND quick shipments. If you don't or can't provide both, your done.

Darren

I was talking about small businesses. Its pretty obvious a company like ATS/Prodigy/Fesler isn't going to stock a warehouse full of parts they offer for sale on their website.

[rogue]

rogue i am in the automotive industry .and i have never had any probs like this believe it or not. i allways plan far far ahead and allways have a second route i can go if need be. if i did a customer like this i would kick my own a//

As would I, but these problems happen with small business's. The key is communication, and apparently the ball was dropped and continues to be. If this thread isn't addressed, I don't see this being good for ATS.

Some sort of damage control might be good. :_paranoid

[z4me69]

yea no kidding but tyler has to know about this oh well it's his baby

[camaro2nv]

Greg,

Like I said it sounds like lack of communication on Tylers part to me. Unless I missed it there really isn't any proof that Tyler lied. It appears to me that it has been assumed that he lied because the parts didn't show up right away. Was it just a late night shipping error in which those items where missed? The guy is working two jobs. We are only hearing only one side of the story. Like you I only know what I've read here, but I'd like to give Tyler the benefit of the doubt till I know both sides....just like I would any other member of our community. If you think he has lied then that's fine. You are entitled to your opinion. You have to do what's right for you.

:captain:

Heres the PM with the date, I guess I was wrong. Its been longer then 5 weeks. The last he was logged in here was 8/25. Hes been posting on pro touring though.
Teetoe_Jones's Avatar
Teetoe_Jones Teetoe_Jones is offline
Lateral-g Supporting Vendor

Join Date: Jul 2004
Location: La La Land, CA
Posts: 570

Default Re: Hey
07-09-2009, 01:54 PM
Oil pans are back in stock.

Tyler
If anyone would like to see any other PMs let me know.

[gearheads78]

All I can say is if there is smoke there is fire. Between the Festler title issue and threads like this comming up over and over it sure would give me 2nd thoughts of ever wanting to deal with him.

[patriot68]

you act like your his father with all the excuses spiff.
tyler can respond for himself if he chooses to

[Spiffav8]

you act like your his father with all the excuses spiff.
tyler can respond for himself if he chooses to

Oh my...how small of you. In no way am I acting like his father or making excuses. ALL I have done is is state that I personally find it hard to believe that Tyler would intentionally lie. We are only getting one side of the story and I feel that until we hear from the accused we will not have the entire story. People are often quick to knee jerk or jump on topic just to sling a little mud. Don't be that guy. Why don't you try keeping an open mind and avoid making comments that make you look like you're being a dick till you have all the facts. You haven't seen me bash camaro2nv or any other member here. Many of those who have posted in this thread are people that I have spoken to on the phone or met and interacted with. They are not just an Avatar and some script to me and even though we may have a different opinion on an issue I still respect them.

I too have been wondering why Tyler hasn't posted in this thread. From what I've seen in the past he will only let things go only so far before jumping in. Once he does post it always seems to be game over when he posts his side of things. I am not defending Tyler in anyway or acting like his father. Rather I am just stating what I've seen happen in the past. Late last night I finally heard from Tyler. To avoid being viewed as "Tylers excuse maker" all I will tell you is that I doubt he is near a computer and that he may not know the heat level of this thread. That's not an excuse..it's just a hunch.

I fully RESPECT anyone who posts their opinion or share's the good, bad and ugly of an experience with our community and you will never see me bash that person for doing so. After all that is what Lateral-G is all about.


FOXTROT UNIFORM

[camaro2nv]

Oh my...how small of you. In no way am I acting like his father or making excuses. ALL I have done is is state that I personally find it hard to believe that Tyler would intentionally lie. We are only getting one side of the story and I feel that until we hear from the accused we will not have the entire story. People are often quick to knee jerk or jump on topic just to sling a little mud. Don't be that guy. Why don't you try keeping an open mind and avoid making comments that make you look like you're being a dick till you have all the facts. You haven't seen me bash camaro2nv or any other member here. Many of those who have posted in this thread are people that I have spoken to on the phone or met and interacted with. They are not just an Avatar and some script to me and even though we may have a different opinion on an issue I still respect them.

I too have been wondering why Tyler hasn't posted in this thread. From what I've seen in the past he will only let things go only so far before jumping in. Once he does post it always seems to be game over when he posts his side of things. I am not defending Tyler in anyway or acting like his father. Rather I am just stating what I've seen happen in the past. Late last night I finally heard from Tyler. To avoid being viewed as "Tylers excuse maker" all I will tell you is that I doubt he is near a computer and that he may not know the heat level of this thread. That's not an excuse..it's just a hunch.

I fully RESPECT anyone who posts their opinion or share's the good, bad and ugly of an experience with our community and you will never see me bash that person for doing so. After all that is what Lateral-G is all about.


FOXTROT UNIFORM

Well I sure cant wait to hear his side also and what it could be. Ive posted a couple PM's that prove that what Im saying is true! Something tells me posting the rest wont help?
As for him being away he has posted on Pro Touring:_paranoid . As days go on and Fedex doesnt seem to be showing up anytime soon the heat rises. Man Im getting PISSED! There was such a simple fix to this! Its just that when I PMed him about the fix, his first words were " Your welcome to return it but theres a 20% restocking fee" Nothing like getting hit with a $100.00 fee for someone not holding up their side of the bargain!

[nvr2fst]

I too have been wondering why Tyler hasn't posted in this thread. From what I've seen in the past he will only let things go only so far before jumping in. Once he does post it always seems to be game over when he posts his side of things. I am not defending Tyler in anyway or acting like his father. Rather I am just stating what I've seen happen in the past. Late last night I finally heard from Tyler. To avoid being viewed as "Tylers excuse maker" all I will tell you is that I doubt he is near a computer and that he may not know the heat level of this thread. That's not an excuse..it's just a hunch.






Good point Curtis,
Its only been a coulple of days (8/25) since this thread started. I would not expect anyone to sit in front of a computer full time lurking at posts. Ex-specially since he's not a full time vendor anymore. If they are, they have way to much time on there hands.

[Spiffav8]

Well I sure cant wait to hear his side also and what it could be. Ive posted a couple PM's that prove that what Im saying is true! Something tells me posting the rest wont help?
As for him being away he has posted on Pro Touring:_paranoid . As days go on and Fedex doesnt seem to be showing up anytime soon the heat rises. Man Im getting PISSED! There was such a simple fix to this! Its just that when I PMed him about the fix, his first words were " Your welcome to return it but theres a 20% restocking fee" Nothing like getting hit with a $100.00 fee for someone not holding up their side of the bargain!

I too would be upset if I where in your shoes.

[Iamtheonlyreal1]

I am sure there is some sort of reason behind it, but it is suppose to be about customer service first. As the owner of a New Company with a new product line, I have run into the unknown issues. It is unavoidable, and I have been appreciative of my customers understanding. Luckily, it has only been very small issues or delays. Hopefully, this issue will be resolved in a way that everyone is happy.

The restocking fee is a bit out of hand with out an explanation. Was it not in stock, and a special order for the retailer, so he doesnt want to eat the fee for the cancelled order? Communication is key, but fairness is most important.

On the Drop shipping note.. Classic Industries is now selling my line of product, and on their website states it is Out of Stock, allow adequate shipping time. This is because they do not stock our items in their warehouse, because we drop ship for them.

That may be something that the larger business's do, and the smaller ones should adopt. They process their order, and I give them the confirmation of a shipping date.

[ironworks]

Alright I'm going say something in the middle of this pointless discussion. The reason I think topics like this are pointless is your never going to get to any kind of conclusion. If Tyler got on here and took his lashings for whatever he has done or not done, is that going to solve anything? There are 2 sides to every story. I'm not choosing sides I'm just sick of seeing more and more people think it is OK to bash someone before they have done all they can to investigate the problem, good or bad. People bitch about shipping and parts that show up not how they expect, even before they contact the vendor they just post away. Then come to find out the Original basher just miss understood or ordered the wrong part. I have been on both sides of the fence with these issues and they really get no where, even if your Mother Theresa, or Charles Manson you cannot prove either side.

Sure Tyler has been through the ringer with some tough times and his customer service I'm sure has slipped from what it used to be. Heck the guy moved from Las Vagas to LA to get another full time gig, to survive and is doing ATS on the side, while relying on GM parts suppliers who's stability is questionable day to day. Have you seen how much the price of Corvette hubs have increased in the past year? Supply and demand, the price has gone through the roof to the Point that the ZR1 hubs are considerable option at 300 bucks each so there must be some demand.

Either way at the end of the day, if the oil pan gasket is all that held you back on your time line to get it installed before the baby, then drive down to your dealership and buy the 30 dollar ( I think it is ) gasket. Maybe Tyler thought he had it on the shelf when he sold it to you on the phone and went to fill your order and found an empty bin. Should you have to do that? NO WAY, is 30 bucks cheaper then a restocking fee? ( I think so let me take my shoes off :D ) We get parts in my shop all the time that I have to work on to make work like they were supposed. Could or Should I have sent them back, YES SIR, but the show must go on so we fix it. Or maybe he was totally descieving you to rip you off. But at least you got the main part you needed and could do something. If you do anything with cars you will find lots of people sell crappy stuff everyday. Some companies sell crappy stuff for 100's of years and make tons of money, will those parts ever make it on my car or my customers, ONLY ONCE.

I send Tyler pm's and emails and I never hear an answer and I have his 50/50 project sitting in my shop. Is he avoiding me, I doubt it or I'm going to have pretty nice tube chassis camaro. But we are all busy and drop the ball from time to time.

Camaro2nv we have spoken on the phone a few times and I'm not trying to defend anyone. Apparently you should have bought an Autokraft pan, and motor mounts. ( Just stating matter of factly ) But if at the end of your project this is the worst story you have tell from your build, You are doing well. Quite Well.... CAN I GET AN AMEN....

Moderators, could we have a special forum for people who just want to rant and bitch about valid or invalid points. I come to this site to see the cars and builds and join togther with other people who share the same addiction, but does anybody need to get on here just to rant about someone or some vendor in the open discussion? Maybe I'm alone on this but I'm sick of seeing members and moderators start thread to bitch and then turn into pointless beauty shop drama. Things happen and we all make mistakes, some intentional and some unintentional.

IN CLOSING, If I wanted to hear all this drama I would listen to all the stories my wife tells me everyday after work about how this person is 2 faced and this girl did this to that girl and Blah blah blah blah blah blah.............


If you don't like what I said, SORRY, I put my size 15 foot in my mouth quite often, just don't start a thread about it......:D

[War]

AMEN BROTHER:thumbsup:

[Vegas69]

LOL.....this is about the cleanest forum on the net and these threads usually are deleted. Should they be when there is a valid point? I hate to see a vendor protected by a website just because they fund the owner. If there is a valid complaint, then I want to know about it so I don't spend my hard earned money with that vendor. Should a dog that's not in the hunt have a word in the discussion like you and I? :D It's a gray area. At the end of the day when I make a mistake, I own up to it and fix it. Everyone makes mistakes, it's how you handle them.

[CRCRFT78]

Maybe this should just get locked for now and once Tyler responds (if he responds) then open it up again. Not choosing sides but this is going no where until we hear both sides of the story.

Just my .02

[70rs]

LOL.....this is about the cleanest forum on the net and these threads usually are deleted. Should they be when there is a valid point? I hate to see a vendor protected by a website just because they fund the owner. If there is a valid complaint, then I want to know about it so I don't spend my hard earned money with that vendor. Should a dog that's not in the hunt have a word in the discussion like you and I? :D It's a gray area. At the end of the day when I make a mistake, I own up to it and fix it. Everyone makes mistakes, it's how you handle them.

I agree 100%. I am at the start of my build and knowing how the vendors handle themselves will make a big difference in where I spend my money.

[Al Moreno]

Alright I'm going say something in the middle of this pointless discussion. The reason I think topics like this are pointless is your never going to get to any kind of conclusion. If Tyler got on here and took his lashings for whatever he has done or not done, is that going to solve anything? There are 2 sides to every story. I'm not choosing sides I'm just sick of seeing more and more people think it is OK to bash someone before they have done all they can to investigate the problem, good or bad. People bitch about shipping and parts that show up not how they expect, even before they contact the vendor they just post away. Then come to find out the Original basher just miss understood or ordered the wrong part. I have been on both sides of the fence with these issues and they really get no where, even if your Mother Theresa, or Charles Manson you cannot prove either side.

Sure Tyler has been through the ringer with some tough times and his customer service I'm sure has slipped from what it used to be. Heck the guy moved from Las Vagas to LA to get another full time gig, to survive and is doing ATS on the side, while relying on GM parts suppliers who's stability is questionable day to day. Have you seen how much the price of Corvette hubs have increased in the past year? Supply and demand, the price has gone through the roof to the Point that the ZR1 hubs are considerable option at 300 bucks each so there must be some demand.

Either way at the end of the day, if the oil pan gasket is all that held you back on your time line to get it installed before the baby, then drive down to your dealership and buy the 30 dollar ( I think it is ) gasket. Maybe Tyler thought he had it on the shelf when he sold it to you on the phone and went to fill your order and found an empty bin. Should you have to do that? NO WAY, is 30 bucks cheaper then a restocking fee? ( I think so let me take my shoes off :D ) We get parts in my shop all the time that I have to work on to make work like they were supposed. Could or Should I have sent them back, YES SIR, but the show must go on so we fix it. Or maybe he was totally descieving you to rip you off. But at least you got the main part you needed and could do something. If you do anything with cars you will find lots of people sell crappy stuff everyday. Some companies sell crappy stuff for 100's of years and make tons of money, will those parts ever make it on my car or my customers, ONLY ONCE.

I send Tyler pm's and emails and I never hear an answer and I have his 50/50 project sitting in my shop. Is he avoiding me, I doubt it or I'm going to have pretty nice tube chassis camaro. But we are all busy and drop the ball from time to time.

Camaro2nv we have spoken on the phone a few times and I'm not trying to defend anyone. Apparently you should have bought an Autokraft pan, and motor mounts. ( Just stating matter of factly ) But if at the end of your project this is the worst story you have tell from your build, You are doing well. Quite Well.... CAN I GET AN AMEN....

Moderators, could we have a special forum for people who just want to rant and bitch about valid or invalid points. I come to this site to see the cars and builds and join togther with other people who share the same addiction, but does anybody need to get on here just to rant about someone or some vendor in the open discussion? Maybe I'm alone on this but I'm sick of seeing members and moderators start thread to bitch and then turn into pointless beauty shop drama. Things happen and we all make mistakes, some intentional and some unintentional.

IN CLOSING, If I wanted to hear all this drama I would listen to all the stories my wife tells me everyday after work about how this person is 2 faced and this girl did this to that girl and Blah blah blah blah blah blah.............


If you don't like what I said, SORRY, I put my size 15 foot in my mouth quite often, just don't start a thread about it......:D

I not sure I agree with your philosophy. I don't see this as a pointless discussion. As a consumer, a HUGE benefit of the internet and a web site like this one is people with a common interest and goals can learn from each other.

One of the last thing I want to do is put myself in a position were I'm dealing with somebody that going to put me through the ringer. So if these discussion can avoid another member from going through the same serious, than this is just as beneficial as knowing the experience our members had with different control arms........

I think Camaro2nv has made a case for himself, just my opinion.

[Flash68]

I'm not choosing sides here either, and I understand vendors don't want people just throwing up threads as soon as they aren't happy or don't get a response within 24 hrs from someone..... but this poster seems to have been more than patient and has provided what looks to be pretty detailed and damning evidence to support his beef.

These are exactly the type of posts I WANT to see about vendors when a problem like this happens. If you have a complaint, back it up and support your case.

Again, I am not siding with anyone - I almost sent my car to Tyler for him to finish last year and had some really good discussions with him - but members need to know what to expect based on others' ordering experience with these paying vendors.

[ironworks]

I not sure I agree with your philosophy. I don't see this as a pointless discussion. As a consumer, a HUGE benefit of the internet and a web site like this one is people with a common interest and goals can learn from each other.

One of the last thing I want to do is put myself in a position were I'm dealing with somebody that going to put me through the ringer. So if these discussion can avoid another member from going through the same serious, than this is just as beneficial as knowing the experience our members had with different control arms........

I think Camaro2nv has made a case for himself, just my opinion.

Like I said I know both guys and can and never will know the story, I don't have a dog in the fight.

All I'm saying is, what does all this prove? Can we know for sure That Tyler lied to him? Or was there just major communication issues. There have been some pretty substantial judgements made about peoples character. Does Tyler have to get on here and defend himself? If the Internet did not exist would anybody approach anybody like they do on a forum in real life? I would hope not.

If it will help I have an extra oil pan gasket sitting in my back room you welcome to have for "free". Maybe I look at Lateral-g as my Disneyland, but the reason I like this site is because it is not like the others.

[Iamtheonlyreal1]

I think alot of the people are focusing on the lying part... Sometimes things happen and it isnt on the shelf like it should be.. I seriously doubt it was a lie... When the realization that the part wasnt there, perhaps a heads up or notice would have been the thing to do... Scratch the lying part and focus on the customer service part. Definitely lacking, and I dont think anyone can argue that point...

Not absolutely sure the full story, but waiting Months is too long... Missing parts without notification is wrong. No call back is wrong. P.M. without Responses is Wrong. Quite frankly, charging a restocking fee on an incomplete order is wrong, unless it is a special order scheduled to be delivered in a stated time.

Hell, I had two special orders that I returned the customers money in full, because they fell on hard times. Also had a couple of damaged kits that I replaced at my cost even with questionable cause of damage, because the customer didnt verify the content at delivery.. I would rather endure a little bit of expense to have a happy customer, than give a negative experience.

I dont know if anyone in here is calling out character...If they are, business is business, and outside relations is totally something else.. We all go home and seperate ourselves from our work, business, or career if we are lucky. Personally that doesnt work in my case. I have my contact number, and I am available 24/7. Believe me, some take advantage..LOL

[camaro2nv]

I think alot of the people are focusing on the lying part... Sometimes things happen and it isnt on the shelf like it should be.. I seriously doubt it was a lie... When the realization that the part wasnt there, perhaps a heads up or notice would have been the thing to do... Scratch the lying part and focus on the customer service part. Definitely lacking, and I dont think anyone can argue that point...

Not absolutely sure the full story, but waiting Months is too long... Missing parts without notification is wrong. No call back is wrong. P.M. without Responses is Wrong. Quite frankly, charging a restocking fee on an incomplete order is wrong, unless it is a special order scheduled to be delivered in a stated time.

I dont know if anyone in here is calling out character...If they are, business is business, and outside relations is totally something else.. We all go home and seperate ourselves from our work, business, or career if we are lucky.
Heres the last PM I got from Tyler
There is a 20% restocking fee if you decide to go that route. We just got the UPS notification that our gaskets shipped (I ordered 20 of them to fill B/O and include them in remaining stock) so if you can wait a few days you will get them.
OK, if you read the part about filling back orders that tells you that if he had back orders for gaskets then he knew that the part was not in stock when he said it was. That right there gives it away.
Rodger, I wont go into your post and break it down line by line. I will just say this, Ive received four PM's from other members about problems with ATS. For some reason they didnt want to post, maybe their waiting for parts, I dunno. But I will say if there would have been other posts like this one I wouldnt have ordered from him to start with! Thats why we have sites like these. So we know what Parts, Vendors are good. Now if its keep getting swept under the rug then no one will know.
Those who know me know Im not here to bash anyone just because. I didnt "jump" to anything, I waited for weeks.
As for going to buy a pan gasket and fittings.
1. I didnt get the part until a couple weeks ago.
2. I assumed it was just a pan gasket so the part would follow soon, maybe a week.
You know the crazy part is. I paid extra for this setup. I didnt try and get a deal or skimp. In the end I got a pan that has been cleared over rust and Im still out parts.
I have to go change the baby,lol. :cheers:

[awr68]

Maybe this should just get locked for now and once Tyler responds (if he responds) then open it up again. Not choosing sides but this is going no where until we hear both sides of the story.

Just my .02

If we lock it then Tyler can't respond...............

[Iamtheonlyreal1]

Not sure how you can say it isnt going anywhere.. There is a healthy debate here on whether or not this type of information should be shared. To be honest, it appears he has representation on here, and I am sure this thread is known about by now..

Only a couple of people have made Claims, and more have stepped up in defense. So, it does appear to be fair so far.

[novanutcase]

As far as Tyler, from what I've read it seems that Tyler is being called out and he hasn't responded which starts to raise some doubts. I can understand when parts get backordered and that, with Tylers new schedule, he's backed up but to NOT RESPOND AT ALL is unforgivable in my book.

Rodger, whenever I have a question you respond to me in less than 24 hours no matter what you are doing. That is the responsible thing to do and is one of the major factors in why I chose you as the person to take on the build we currently have going on. Your customer service is impeccable. I've known you for a few years now so I have a fairly intimate insight into your personal life and I know that it is every bit as hectic as Tylers so for people on here to claim that his misfortune is the reason why there is no communication is BULLSH!T!!!

I want to hear what TYLER has to say about this and Feslers issue, I've heard a few stories about Feslers issue but I want to hear it from TYLER!!!

I'm not accusing him nor excusing him. I just want to hear the truth because there have been some pretty harsh claims thrown his way and I've not heard any resolve to any of these or any claims by him that would refute otherwise. If I've jumped the gun and put forth an accusatory tone in my post then I apoligize. That is not my intent. I just want to find out if the claims that have had no response, publicly or privately, are true or not.

John

[Steve1968LS2]

This thread is done..

It's not going to turn into a general pissing match.


If either ATS or the thread starter want to add to it they can contact a mod...

[Teetoe_Jones]

To the members of Lateral-G.net and to Steve Norton-

You are all very much correct about all you’ve said regarding ATS and our customer service and product delivery.
While we have not ever shut down as a business, we have had every issue known to man thrown our way since November of 2008 when it comes to getting ahead in this game.

We did tell Steve we had the pan in stock because we did. I did not have the gasket in stock and I knew it, I just figured I’d get it from my dealer in Vegas in a reasonable time frame. When I order from them they wait until they have all the items in stock to ship my order; if they are missing 2 out of 20 gaskets, the order sits. I still owe Richard Farmer, EVS motors, Jeff Thomey, and Classic Industries gaskets/fittings.

It costs money to run a business; packaging, credit card processing fees, and shipping all add up and that’s why returned items get a restocking fee. At this point I’ve contacted Steve via Email, something he didn’t bother to do for me, and gave him 4 options on how to proceed. After reading this thread, I’m narrowing it down to one: Full refund including shipping and without a restocking fee. I’d rather not have someone who is as unsatisfied with my products keep them on his car; I can tell he is less than pleased with us and our product so I’d like to put him back to square one so he can explore other avenues for his project. The reason I didn’t respond to this thread was because I was stuck in AZ with a broken car for the last 4 days. Had anyone bothered to check the last time I was online they would have noticed it was in the morning on the 25th of August. Thanks for thinking I was lurking and reading this all but then ignoring it. Curtis called me to let me know about the entire thing on Sunday night.

I didn’t intentionally try to deceive Steve about any portion of this. I had the pan, windage tray, pick up tube, port plugs, hardware, and O-ring in stock to send, but lacked the -12 AN fittings and GM gasket. I figured that I would get them in stock in a reasonable time frame; I didn’t and here we are. We are the only company that includes all those items in our oil pan; you will still need to come out of pocket for that stuff when going to any of our competitors. Does our delivery time suck at the moment? Yes it does. Do I have less than stellar customer service at this point? Yes I do; but I’m trying my hardest to get back on top of all this. I work at Anvil Auto from 8-6 every day and then run ATS part time at night. Anyone that has dealt with me at Anvil knows I still take care of our clients and I do exactly as I say I will. If Steve wants to talk with Matt or Manal instead of me to order that’s his choice. We will still provide a great level of service to him and deliver product like we say we will. I have no bad feelings or malice towards Steve, and I feel his concerns are completely valid. I do feel he should have contacted me via email or phone instead of posting up a thread, but that’s just my feelings on this whole matter.

[XcYZ]

Both sides have asked that this thread be re-opened up to clear the air. Out of respect for them, I'm doing so.

Out of respect for our community, I ask that we stay on subject, no outside drama.

[camaro2nv]

I at first wanted the thread reopened after Tyler's post so I could respond to a couple things. While it was down I had time to talk with a couple members one a mod who ask that I call him. After speaking with them I was happy to have it closed but Tyler wanted it reopened.
I just want to touch on a couple things Tyler has said.
In his thread he said I didnt bother to email or call him. Hes right, I didnt. One would think that when your PMing each other back and forth both parties are in the know. I dont know how a email or call would have changed things, its not like we didnt talk about the problems at hand.
Next up is the refund that has been offered. His first response from a email from him was,
If you want to return the items we have a 20% restocking fee, less shipping. You can give me any card you want, even if it is not the one you used to place the order. I can't absorb the cost of packaging, credit card processing fees and shipping because you decide the wait was not to your liking. I will refund you the instant you return the oil pan and AFX spindles. The other option is I can send you a different pan that does not have the clear coat imperfection, along with all included items.
Yes thats right he was still charging a 20% fee.
The next email was after he read the thread,
Steve-

Wow man, that was quite a thread. I'm less than pleased as I can tell by your writings that you are as well. I'll be responding to that thread just as soon as the mods unlock it, but in the mean time go ahead and return all the parts to us. I'm going to go ahead and eat the restocking fee, and refund you in full including shipping and you can go anywhere you'd like to get the items you want, but at this point I'd prefer you not run anything we manufacture.
Let me know when I can expect the oil pan and spindles.
This is the reply that is still on the table. The problem IS that last sentence and he didnt bother to mention that on here. Sure he will make the return but it must include the spindles. Why, I dunno. They have NOTHING to do with the matter at hand. I have two different invoices from them but he charged them at the same time. The spindles are still on my car.
Heres something else I dont understand
I didn’t intentionally try to deceive Steve about any portion of this. I had the pan, windage tray, pick up tube, port plugs, hardware, and O-ring in stock to send, but lacked the -12 AN fittings and GM gasket. I figured that I would get them in stock in a reasonable time frame; I didn’t and here we are. We are the only company that includes all those items in our oil pan; you will still need to come out of pocket for that stuff when going to any of our competitors.
I really dont understand this. Maybe its not a lie, just a fib,lol. He told me it was in stock but knew it wasnt. What do you call that? So let me get this straight if it takes a month or two to get up to 20 gaskets that means I have to wait? Yep he offered tp give me cash for the gasket, but it was on the day this thread opened after I raised hell. So it I didnt raise hell I would still not know about having to wait for 20 gaskets? Do you see where Im going with all this?
In the end I need the spindles I sent a email saying just get me a new pan with hardware. Hes agreed but I can tell you Im still not 100% happy. The more I read his response the more I would just like to send it all back and be done with it.

[Beegs]

I'm glad this has been unlocked...was looking forward to seeing how this issue was going to be resolved.

[camaro2nv]

Heres the email I sent to Tyler yesterday
I also was disappointed it was closed, I wanted to hear what others had to say. I tried to get it open again but the powers that be said let it die. So I did. Heres the problem as I see it. There was a easy fix to all this. One that could have left me posting, ATS took care of the problem and made it right. It just seemed every time I tried to go there I was hit with the fact of a restocking fee. I know you feel the part was in stock but 90% isnt in stock! Like you said the gaskets will sit until they reach 20. That could be months! Now if you would have told me this when I got the pan I could have asked for cash to go buy the parts. But I thought hey, he said they were coming and Ill just wait. From my point of view it was just a gasket, how low could that take. I didnt know at the time about the 20 sets until it ships.
As for contact with you. Man, I was getting PM's back and you were online so I was like what the hell. Yep I could have called. But you've made yourself look sooo busy that I didnt want to bother you with a call. I know thats hard to believe, but thats how I felt. I mean shoot Ive called a few times and I get the machine. As for email, well I never thought about it. I mean we talk though PM's so I just took it as whats the difference.
Take this or leave it, I dont know your full situation. I will tell you it seems like your company has nice products and with a bit extra it could go far. The problem is you need to get on it because everyday you dont someone will step up and do.
Good luck in the future with sales and I mean that. I hope if anything this whole thing helps you in business. All it would take is a steady roll by you with people on the site and you'll be back up and going!
Steve

[67rsconvert]

"but at this point I'd prefer you not run anything we manufacture"....really? This statement is very unprofessional. You were paid for product and didn't deliver..period. Make it right so this thread and any further damage to your business can go away. You aren't winning any fans by throwing out statements like this. I hope it felt good to take the low road over a few bucks, but I would never, ever buy from a company who put forward a face like you have in this thread.

[70rs]

"but at this point I'd prefer you not run anything we manufacture"....really? This statement is very unprofessional. You were paid for product and didn't deliver..period. Make it right so this thread and any further damage to your business can go away. You aren't winning any fans by throwing out statements like this. I hope it felt good to take the low road over a few bucks, but I would never, ever buy from a company who put forward a face like you have in this thread.

I have to agree with the statement above. I really do not understand what taking back the spindles is going to do for you. Other than a power trip, it does nothing. You would think that having a set out there and the positive experience of running them might help your business somehow. Word of mouth at a track or show goes a long way. Good or bad.
I was really hoping this would all get resolved and everyone would be happy but going at it like that(asking for the spindles back) is really taking it down a few notches.

Steve, Good luck with the build and I hope it comes together smoother for you the rest of the way.

Tyler, I hope your business rebounds and you get things under controll. You have some really great products. But as stated before, if you don't take care of it someone else will. I have to say though, asking for the spindles that are installed and paid for is really taking a step backwards in that process.

And to the Mods, thanks for reopening this thread. I think we all need to see how it plays out. This is exactly the kind of information people building cars and buying parts need to see.

[camaro2nv]

Tyler I would like to take you up on your offer of sending everything back to you including the spindles. That way we can just be done with all of this and end it. Please PM,email or call me letting me know you you would like to do the refund. Thanks Steve

[skatinjay27]

from a business stand point yes it would better to not request the spindles back...
but its not a situation (from what i see here)of that for tyler, he would rather not have someone reap from all his hard work put into his products if the person is blatently attacking his caracter... to some people money not everything and they wont deal with certain crap just to make a buck...

[Greg from Aus]

from a business stand point yes it would better to not request the spindles back...
but its not a situation (from what i see here)of that for tyler, he would rather not have someone reap from all his hard work put into his products if the person is blatently attacking his caracter... to some people money not everything and they wont deal with certain crap just to make a buck...

I cant believe this statement, He is happy to deal it and not receive it is that what you are trying to say, He needs to get over it and and behave like any reputable business owner would, I believe he should be humble cop it on the chin and work at getting things sorted, that is how a successful forward moving person would think.

Greg

[XLexusTech]

I will take those spindles off your hands PM me with a fair price.

[Al Moreno]

from a business stand point yes it would better to not request the spindles back...
but its not a situation (from what i see here)of that for tyler, he would rather not have someone reap from all his hard work put into his products if the person is blatently attacking his caracter... to some people money not everything and they wont deal with certain crap just to make a buck...

No insult but. you are obviously not a business person. One of the cardinal rules of business and dealing with people is "It's more important to be effective than being right".

Have you every heard the two two rules for customer service?

Rule #1: The customer is always right.
Rule #2: If you don't believe this, go back and read rule # 1.

For Tyler to ask for the parts back, might give him a feeling of righteous indigenous but that attitude is business suicide!

[Teetoe_Jones]

Wow. My post was heavily edited by the moderators here after I requested it be left up as it was.

I had much more to say, people to respond to, things that needed clearing up, but that is obviously not going to happen while the powers that be decide who gets free speech, for how long, and by which side they see as more justified.

As far as this issue between Steve Norton and myself, he already agreed to a resolution on Wednesday, and now he decides to change his mind.

This is why I find these type of exchanges bullsh*t. It doesn't matter what I do to fix the issue, I get ****ed. Using a 3rd party website for a primary form of communication to get a hold of a company is not the way to handle issues. DIRECT contact with us through OUR site, email or phone should be how you resolve this in the future. If AFTER you go through those channels you get no response, then the forums are useful. Steve decided to do it the other way around. He chose not to contact us directly, he did not email me, he did not call my company, he PM'd me on a board that I had no access to at the time he was seeking an answer. I did have access to my email and my phone calls, but they were not used. You can liken this to be similar to this situation:

You have an issue with you new iPhone you purchased at the Apple Store. When you want to inquire about why it didn't have the charger in the box, you go to Best Buy and ask them about it. When Apple don't respond, you tell everyone inside BestBuy that the Apple Store sucks, when they have no idea you even had an issue.

Steve-

You agreed to a resolution already; I'm honoring it. You've made your case and I listened, contacted you, offered as many ways as I could think of to make you happy and it's never enough. The deal we made will stand. I'm not going to do any thing more for you. You've already told me you modified your spindles, and purchasing a different set on PT.com is not a return of the product I sent you.

You had that opportunity, passed it up and made a choice. Live with it like I get to.

Tyler

[Serpa69]

You seem a bit upset

[camcojb]

Wow. My post was heavily edited by the moderators here after I requested it be left up as it was.

I had much more to say, people to respond to, things that needed clearing up, but that is obviously not going to happen while the powers that be decide who gets free speech, for how long, and by which side they see as more justified.



Tyler
Tyler,

your post was edited because of a couple things you spoke about that had nothing to do with this thread. One of these would have opened up a pissing match between you and another vendor. If you notice, his comments were also edited out, so it's not like we were taking sides, just trying to avoid a slingfest on the site.

The second thing edited was a slam against this site and the management and members. You do that again here with the above comments. We try to be fair but you cannot make everyone happy. I would think you being in business would understand that.

Jody

[Teetoe_Jones]

Tyler,

your post was edited because of a couple things you spoke about that had nothing to do with this thread. One of these would have opened up a pissing match between you and another vendor. If you notice, his comments were also edited out, so it's not like we were taking sides, just trying to avoid a slingfest on the site.

The second thing edited was a slam against this site and the management and members. You do that again here with the above comments. We try to be fair but you cannot make everyone happy. I would think you being in business would understand that.

Jody

Jody-

I did not slam Lateral-G in my unedited post. I said that I was going to cease my sponsorship of the board since I was not serving the members to the standards I and this site hold vendors to. I am not in a position to be on here often enough to squash an issue like this when it comes up. This post went 5 days before I even was made aware of it, so when it comes to making the members happy, I'm not being successful.

Regarding the off topic edit-

They were allowed to say what they wanted, took it off topic in the first place, and it was left up for DAYS while thousands of people viewed it. I respond to it and that gets my post edited, the thread moved, and the resolution of the matter undetermined. You wanted to be fair and just; where was the removal of that stuff initially? Only when I call a spade a spade do you decide to take action because you know that it will cause you headaches trying to clean it up via PM.

Like I told Scott- what you allow for one should be allowed for all. You let Fesler bitch about me in a thread that has nothing to do with him and me, you should at least let me respond in kind.

Tyler

[camcojb]

Jody-

I did not slam Lateral-G in my unedited post. I said that I was going to cease my sponsorship of the board since I was not serving the members to the standards I and this site hold vendors to. I am not in a position to be on here often enough to squash an issue like this when it comes up. This post went 5 days before I even was made aware of it, so when it comes to making the members happy, I'm not being successful.

Regarding the off topic edit-

They were allowed to say what they wanted, took it off topic in the first place, and it was left up for DAYS while thousands of people viewed it. I respond to it and that gets my post edited, the thread moved, and the resolution of the matter undetermined. You wanted to be fair and just; where was the removal of that stuff initially? Only when I call a spade a spade do you decide to take action because you know that it will cause you headaches trying to clean it up via PM.

Like I told Scott- what you allow for one should be allowed for all. You let Fesler bitch about me in a thread that has nothing to do with him and me, you should at least let me respond in kind.

Tyler
we were waiting on you to respond to the original poster, so the thread stayed open. The comments directed at you could have been removed, that may have been a mistake on our part. Your response to that (although funny) was way beyond his, so it had to be edited. By then the whole thread was going off track, so it was moved until we decided what to do with it. Your comments on not sponsoring the site were seen as a slam in my opinion, as well as every other moderator who read them. You may not have intended that, but that's how it came across. The last comments I referred to was obviously your opinion of how we moderate and run the site, and you're entitled to them. If we edit one guys side in a thread we're "taking sides". If we close a thread that gets heated or off track, we're "hiding the truth or protecting someone". If a thread gets deleted people are upset that the info isn't around for all to see. You can't win as a moderator. The members don't always see everything that has been posted in a thread, or don't know about the discussions behind the scenes. Any time something is moderated it's (in our opinion) for the good of the site or to keep things in line with how Scott wants things done. We try to be impartial and to protect members and vendors alike, but there will be times when it appears differently, that's just the way things happen.

Jody

[Teetoe_Jones]

Jody-

I am fully aware of not being able to make everyone happy. This thread is a prime example of that. You've heard my issue, you and Scott both have responded to it and I appreciate the effort; I am of course going to have a different view on it than you will. My idea of fair would have been to let his post stand, and let mine go unedited for the same amount of time his was allowed to.

I do understand why it won't, but that's how I would have liked it to go down.

Tyler

[XcYZ]

Now that everyone has had there say, nothing more productive is going to come of this thread.